Mobility Services
FAQs
ISB Service A1, A2 and D2 Amendment (Wef 16 October 2023)
Why are Services A1, A2 and D2 being amended from16 October 2023?
Due to construction works for upcoming developments in Car Park 13 where the COM 2 bus stop is located, Services A1 and A2 will no longer stop at COM 2 for safety reasons.
To continue providing the connectivity previously offered by Service A1 and A2, Service D2 will be extended to COM 3 to enhance the connectivity from SoC to PGP, Kent Ridge MRT, FoS and UTown. SoC continues to have connectivity to CLB/IT, YIH and UTown via Service D1 at COM 3.
These reroutings are made in consultation with student representatives/leaders and management staff from NUSSU, BIZ, SoC and FASS.
If I am travelling between PGP / Kent Ridge MRT / FoS and SoC, how will I benefit?
Passengers heading between FoS / Kent Ridge MRT / PGP and SoC will now travel by Service D2 in both directions. Passengers can comfortably board the bus at COM 3 as it will be the first stop on the route and enjoy less crowded rides; and also due to FASS and BIZ passengers taking Service A1 or A2.
If I am travelling between PGP / Kent Ridge MRT / FoS and FASS / BIZ, how will I benefit?
Passengers will continue to take Service A1 from FASS / BIZ to Kent Ridge MRT / FoS, and continue to take Service A2 from FoS / Opp Kent Ridge MRT to BIZ / FASS. Passengers can enjoy less crowded rides as SoC passengers will be taking Service D2 to COM 3.
If I am travelling between FASS (e.g. LT 13 and AS 5) and FoS / Kent Ridge MRT, how will I benefit?
Passengers travelling between FASS (e.g. LT 13 and AS 5) and FoS / Kent Ridge MRT now have more convenient travel options: you may travel via Yusof Ishak House (Service A1/K from FoS to CLB, Service A2 from IT to FoS) or via Prince George’s Park (Service A2 from FoS to LT 13, Service A1 from LT 13 to FoS). The journey time via Prince George’s Park is estimated to be shortened by 3-4 minutes after the amendment.
How do I reach the COM 3 bus stop?
The COM 3 bus stop is located at Level B2 of the COM 3 building and is accessible by lift or by stairs (below), which are a two-minute walk from the Terrace canteen. COM 3 is connected by shelter to COM 1, COM 2 and COM 4.
Alternatively, you can walk directly between the bus stop and COM 4. There is a path leading from the bus stop to the lift lobby at Level 1 of COM 4 (below).
Is the COM 3 bus stop wheelchair-accessible?
Yes, the COM 3 bus stop is fully wheelchair-accessible and features lift access to all levels of the COM 3 building. COM 3 is connected to COM 1, COM 2, and COM 4.
You may wish to note that Campus Services also offers an in-house transport service for students with mobility issues to commute to their classes. Please reach out to us at csenquiry@nus.edu.sg if you need the transport service.
Is the COM 3 bus stop sheltered?
Yes, the new COM 3 bus stop is fully sheltered as it is located below the COM 3 building.
Where can I submit my feedback relating to this route amendment?
To submit feedback on this route amendment, you may write in to csenquiry@nus.edu.sg. We will be delighted to hear from you.
Discontinuation of Pre-Paid Ticket Sales for Staff Vehicle Parking with effect from 1 Jan 2024
Why are the pre-paid parking tickets no longer made available for staff parking with effect from 1 Jan 2024?
The original intent of the pre-paid parking tickets is for events and invited guests only. They were extended to staff as a temporary arrangement during the COVID-19 period.
Can I continue to purchase pre-paid parking tickets for staff parking from now till 31 Dec 2023? ff parking with effect from 1 Jan 2024?
For transition purpose, you may continue to purchase pre-paid tickets up to 30 pieces of pre-paid tickets per month for staff parking from now till 31 Dec 2023.
Can I still use all the tickets that I have purchased previously?
Yes, the pre-paid parking tickets are valid for one year from the date of purchase.
What are the parking options available with effect from 1 Jan 2024?
(1) Monthly Season Parking
Staff who regularly drive to campus may subscribe to monthly season parking at $80 per month for open season parking and $110 per month for covered season parking. To activate the season parking by 1 Jan 2024, please submit your application at https://inetapps.nus.edu.sg/parking/Default.aspx at least 5 working days before date of activation.
(2) Fringe Parking
Staff who drive to campus on ad-hoc basis may register and park at the Fringe Car Parks located at the peripherals of the campus (i.e. Car Park 3 (UCC), Car Park 3A (LKCNHM), Car Park 10B (PGP Residence & Houses)).
The parking rate for Fringe Parking is at $2.57 per entry for parking between 8.30am and 6.00pm on weekdays. The prevailing rate of $0.0214 per minute applies after 6.00pm.
These car parks are well connected to other parts of the campus via the Internal Shuttle Buses.
Staff may register for Fringe Parking at . Please allow 3 working days before date of activation
The Fringe Car Parks are as follows:
| Fringe Carpark | Landmark | Nearest Bus Stops | Bus Services |
| 3 |
University Cultural Centre/ Yong Siew Toh Conservatory of Music |
Museum |
Service A2, D1, D2, BTC, K |
|
3A |
Lee Kong Chian Natural History Museum | Museum |
Service A2, D1, D2, BTC, K |
|
10B |
Prince George’s Park Residence and Houses | PGP |
Service A1, D2, BTC, K |
| PGP Foyer | Service A2, D2, K |
Will pre-paid tickets still be available for events and invited guest usage after 31 Dec 2023?
Yes, pre-paid tickets will still be available for events and invited guest usage. Faculties/Departments may purchase the pre-paid tickets for such purposes with their HOD’s approval as part of the supporting document.
Smart Car Park @ University Hall (Wef 1 October 2022)
Smart Car Park
Why is NUS Campus Services embarking on a pilot of the Smart Car Park system?
The Smart Car Park system aims to enhance the car park user’s experience and operational efficiency by ensuring adequate season and hourly parking provision through dynamic lot optimisation and proactive enforcement using video analytics.
Why is Car Park 6B (UHall) chosen by NUS Campus Services for the Smart Car Park system pilot?
Car Park 6B was chosen for its high utilisation. Prior to the COVID-19 pandemic, CP 6B experienced high parking demand and frequently required car park reservations for high profile events and meetings.
How does the Smart Car Park system dynamically optimise parking lots?
The Smart Car Park system responds to parking demand to dynamically allocate parking lots between season and hourly lots. As such, a parking lot may change its status (i.e. season or hourly) and this will be reflected accordingly using LED indicators above the lots.
Will there be changes to the number of season parking lots in CP 6B?
Rest assured that there will be adequate provision based on the number of season parking holders.
How does the Smart Car Park system improve security in the car park?
The Smart Car Park system features cameras facing the lots which aid in proactive enforcement and added security.
Hourly and Season Parking
I am an existing season holder with a designated reserved lot in CP 6B. Will my parking be affected?
No, your parking will not be affected. The physical vehicle plate will remain and will not be removed as part of the Smart Car Park system. Your lots will not be used for dynamic lot optimisation.
If I am a staff covered season holder (blue parking label), do I continue to park in red lots?
With the Smart Car Park system, we will not use red or white lots to demarcate season lots and hourly lots. Please refer to the LED indicators above the lots to locate staff covered season parking lots. The LED indicator for staff covered season parking lots will be red.
If I am a staff open season holder (orange parking label), do I continue to park in white lots?
With the Smart Car Park system, we will not use red or white lots to demarcate season lots and hourly lots. Please refer to the LED indicators above the lots to locate staff open season/hourly parking lots. The LED indicator for staff open season/hourly parking lots will be green.
If I have visitors, do I continue to advise them to park in white lots?
With the Smart Car Park system, we will not use red or white lots to demarcate season lots and hourly lots. Please advise your visitors to the LED indicators above the lots to locate hourly parking lots. The LED indicator for hourly parking lots will be green.
Why is there no longer a difference between red and white lots?
All the parking lots in the Smart Car Park system will be painted in yellow, as the LED indicator above the lot will be used to determine whether it is a staff covered season or hourly/staff open season parking lot.
How do we identify staff covered season lots and hourly/staff open season lots in the Smart Car Park?
A lot with a green LED is available for hourly/staff open season parking (formerly white lots), while a lot with a red LED is available for staff covered season parking (formerly red lots). Lots that are reserved will use a purple LED.
An example of the LED is attached below. The LED indicator will turn off when the lot is occupied.
There will be physical signage in the car park to guide first-time users to park in the correct lots.
Unauthorised Parking
How will the system know if someone has parked in the wrong lot?
There will be an automated license plate recognition system installed which uses cameras to detect and enforce correct usage of the parking lot. The LED indicator above the lot will blink red if an unauthorised vehicle parks in the lot.
What types of unauthorised parking can be captured by the system?
Examples of unauthorised parking that can be detected automatically at the Smart Car Park include hourly users parking in staff covered season lots and staff open season users parking in staff covered season lots. Staff open season parking holders should park at the hourly/staff open season lots (green LED) in CP 6B.
How does the system help with proactive enforcement?
The camera system enables the car park to be continuously monitored, so any unauthorised parking will be detected immediately. When the car park operator is alerted to the unauthorised parking, they can issue an advisory to the user and take action such as wheel-clamping. This proactive monitoring will discourage users from unauthorised parking.
Will my vehicle be wheel-clamped if I unintentionally park at an unauthorised lot in the Smart Car Park?
In order to assist users to familiarise themselves with the new Smart Car Park system, we will not take actions such as wheel-clamping for a grace period lasting until 31 January 2023. Instead, during this grace period, advisories will be issued to the user to inform them that they have parked in an unauthorised lot.
Defective LED Indicator / Power Failure
Will the parking lot colour change while my car is parked in the lot?
No, as long as the lot is occupied, the classification of the parking lot will not change until the car vacates the lot.
Ad-Hoc Reservation for Meetings/Events
How will lots that are reserved for ad-hoc events and meetings be identified?
Lots reserved for ad-hoc events and meetings will feature a digital text display above. This text will display the user that the lot is reserved for.
For the pilot trial, up to 9 car park lots can be reserved remotely with digital display reservation for ad-hoc events and meetings. For lot reservation, log in to the e-Services in the Staff Portal, subject to lot availability and approval.
Works
Will the car park need to be closed to facilitate the installation of the Smart Car Park system?
No, the car park will not be closed throughout the installation period. You may continue to park at Car Park 6B during the period of installation.
When do we expect the commencement of the Smart Car Park system?
Installation works are expected to finish by end September 2022. It is envisaged that the Smart Car Park system will be operational from 1 October 2022; as AI technology will be used for the lot optimisation, data collection will take place from October to December 2022 to fine-tune the parking lot arrangement.
How will the works affect me if I need to park at Car Park 6B during the installation period?
To minimise any impact to the car park users during the installation, works be carried out outside office hours, from 7pm to 3am. The contractors will be registered with NUS Campus Security to ensure that only authorised personnel enter the car park during the period of works.
Where can I submit my feedback on the Smart Car Park system?
- To submit feedback on the Smart Car Park system, you may write in to csenquiry@nus.edu.sg. We will be delighted to hear from you.
Will the LED indicator turn out to be faulty/defective and start to flicker or there is no LED colour indicator at a vacant lot ?
The LED indicator system was tested to be reliable & to last for a long period of time. However, if you have ever encountered a suspected defective LED indicator. Please call and report to our carpark operator at 6775 8241 / 6876 5408 (24 hrs) or email nusparking@resustainability.com.sg.
Where do I park if the entire carpark LED indicator system is down due to failure (e.g power failure)?
Under such circumstance, general car park users may park at any vacant lot except the reserved lot with designated vehicle number plate. No enforcement action will be taken during such incident. You may call our carpark operator at 6775 8241 / 6876 5408 (24 hrs) or email nusparking@resustainability.com.sg if need for further assistance.
On-demand Bus Trial
How does an on-demand bus route differ from a normal bus route?
On-demand bus services use dynamic routing algorithm whereby in each trip, the bus takes the shortest path between stopping points that are requested by passengers. This enables the on-demand bus to operate sustainably and helps to reduce or replace private car movements. A booking must be made in order to use the on-demand bus.
How long will the on-demand bus trial last?
The trial will begin on 1 Sep 2021 and is envisaged to run till approximately 4Q of 2021 for a start.
Are the on-demand bus services wheelchair-accessible?
The buses deployed for the Trial Services will not be wheelchair-accessible for the trial phase.
Do I need to show valid NUS ID to ride the on-demand bus?
Yes, all passengers will need to show their physical ID (eg. staff or student card) or digital ID (eg. uNivUS) to ride the on-demand bus.
Why is it possible for on-demand service UC1 to be extended into University Town?
On-demand bus services respond to user demand to provide the bus service only when it is needed. This enables the on-demand bus to sustainably serve the Residential Colleges and helps to reduce or replace private car movements.
Why does on-demand Service BM1 only operate one trip in the morning and one trip in the evening?
Service BM1 is part of the electric bus trial under the CDG-NUS Living Lab collaboration. The electric bus is charged overnight at a location outside campus, so Service BM1 leverages on the bus’ journeys between NUS and the charging facility to ferry passengers to and from campus.
Who should I contact if I have suggestions for more on-demand bus routes?
If you have suggestions for more on-demand bus routes to better meet the community’s needs, you may send your suggestions to OCA at ocaenquiry@nus.edu.sg.
Where can I find more operational information about the on-demand bus services?
For more operational information, you can refer to https://tinyurl.com/OndemandbusUC1 for Service UC1 and https://tinyurl.com/OndemandbusBM1 for Service BM1.
Electric Bus Trial
What is the CDG-NUS Smart & Sustainable Mobility Living Lab?
NUS and CDG are setting up a mobility-focused CDG-NUS Smart & Sustainable Mobility Living Lab (CDG-NUS Living Lab). The CDG-NUS Living Lab will focus on Integrated Urban Mobility, Smart and Intelligent Mobility Technologies. The research will test and analyse mobility technologies to generate insights that could later be implemented in solutions for the mass market.
Why are we trialling an electric bus on campus?
The electric bus provides mobility-related data that supports various research projects under the CDG-NUS Living Lab. The Office of Campus Amenities is also looking into electrification of the Internal Shuttle Bus fleet, and this collaborative trial will provide us with useful insights about electric vehicle operations in our campus.
Is this electric bus replacing an Internal Shuttle Bus?
As part of NUS’ push for smart and sustainable mobility options on campus, the CDG-NUS Living Lab is bringing in this electric bus in as a trial on top of the existing Internal Shuttle Bus fleet. Therefore, all existing Internal Shuttle Buses will operate as scheduled, with this electric bus as a trial addition.
Is the electric bus wheelchair-accessible?
The electric bus in this trial is a coach and is not wheelchair-accessible. Passengers in wheelchairs are advised to wait for the next arriving shuttle bus. As the electric bus on trial is operating on top of the existing fleet, you will not have to wait longer for a wheelchair-accessible bus.
Is the Office of Campus Amenities looking at replacing the Internal Shuttle Buses with electric coaches?
No, as coaches are generally not wheelchair-accessible. Rest assured that the Office of Campus Amenities is committed to continue providing wheelchair-accessible buses for Internal Shuttle Bus services; any electric buses that do replace our current fleet in future will be wheelchair-accessible/friendly.
How do I know when the electric bus is arriving?
As there is an ongoing Snap & Win contest (https://uci.nus.edu.sg/oca/2021/10/08/isb-mystery-rider/) – the location and estimated arrival time of the electric bus will not be reflected in the NUS NextBus app for now. Have fun spotting!
New ISB Network with effect from 19 July 2021
What is the basis of the new Internal Shuttle Bus (ISB) network design?
The new ISB network is designed together with a mobility consultant based on a genetic algorithm using data from multiple data sources such as commuters’ origin and destination matrices, student timetabling data, Wi-Fi and telco data. Stakeholders from the respective Dean’s Offices, student faculty clubs and halls & residences were also consulted in the network design.
What is the key improvement brought about by the new ISB network design?
The new ISB network aims to introduce more efficient clearing of peak hours crowds, resulting in a more comfortable and less crowded rides. With buses no longer breaking their trips at PGP, morning crowds at Kent Ridge MRT will be more evenly distributed across service A1 at KR MRT and A2 at Opp KR MRT. SOC and BIZ commuters will enjoy a direct connection from Kent Ridge MRT via the shorter path through PGP.
With Services A1 and A2 terminating at Kent Ridge Bus Terminal instead of PGP, LT 13 will be the second stop on A1 while IT will be the second stop on A2, enabling commuters to board buses at both bus stops smoothly. Overall, the resources will be better utilised while giving commuters a better commuting experience.
Will Service A1E and A2E still be in operation?
No. With the route amendments, both Service A1 and A2 will be more effectively utilised during the morning peak and evening peak. As such, Services A1E and A2E will be discontinued.
Will Service B1, B2 and C still be in operation?
No. As Services B1, B2 and C have not been well-utilised, they will be withdrawn with effect from 19 July 2021. The key connectivity will continue to be served by the new improved services.
Why does Service E only operate at selected timings?
Service E is a supplementary service designed to serve areas that are not served by the primary services (Service D1, D2). The provision of the bus services is planned based on the service demands, in this case, to facilitate movement during the cross-faculty periods.
Will the new ISB network be final?
No. The mobility consultant will be conducting a post-implementation review to assess the effectiveness of the network changes. Resources may be redeployed to the higher demand services if any service is assessed not to be well utilised. Thus, the network will be a work in progress.
NUS NextBus
How do I use the NUS NextBus App?
You can refer to the NUS NextBUS Beta Quick Tutorial Guide to get started!
How do i view the arrival timings of my frequently used bus stops when I open the app?
You can refer to the NUS NextBUS User Guide: Favourites to set Favourites as your homepage!
Where can i get my hands in the new NUS NextBus App?
General FAQs
Why do I observe bus bunching (two buses of the same service) sometimes?
Bus bunching occurs usually during the peak periods when the frequency and departing times of the buses are very close. The high passenger loading at some bus stops may hold up the first bus and result in the subsequent bus eventually catching up with the first bus.Toggle content goes here, click edit button to change this text.
Why is it necessary to avoid standing near the doors of the bus?
As the rear door of the bus is equipped with photocell sensor to prevent the door from closing on any passengers, the rear door will remain open until the area is cleared. Passengers are encouraged to avoid standing near the bus doors to reduce the dwelling time at the bus stops.
Why should I move to the rear of the bus?
This is to allow more passengers to board the bus. There are fellow students who are also anxious to board the bus for their lessons/lectures as well.
Why does the driver does not wait for me despite seeing me trying to catch the bus at times?
It is likely be that the bus is already full or students standing near the entrance of the bus have obstructed the side view of the driver. It could also be that another bus is approaching or the driver is looking out for oncoming traffic on the right when trying to exit the bus bay.
Why does the bus not go into the direction that I was expecting?
Some of our services stop at a bus stop twice within a single trip (ie. heading in two different directions). Passengers are advised to read the Electronic Destination Signage (EDS) on the bus before boarding, to confirm the direction that the bus is heading.
Service C stops twice at UTown; the two directions are “KR Terminal > UTown > FoS” and “FoS > UTown > KR Terminal”.
Service D1 stops twice at COM2; the two directions are “BIZ > UTown” and “UTown > BIZ”.
Why are the buses not plying within UTown to bus stops nearer the Residential Colleges?
As UTown is designed to be a green sustainable town that is conducive for students to walk freely around, there is no plan to extend the shuttle bus services within UTown. Due to the narrow single lanes, it will be congested when regular buses travel alongside the RCs. Noise pollution will also arise amidst the quiet RC environment during the peak period and at night too, bearing in mind that the ISB operation starts at 7.15am in the morning and ends at 11.00pm every night. This could cause disturbance to students requiring a restful evening, and especially disturbing during examination times. Extending the ISB within UTown will also lead to longer turnaround or travelling times.
Why is it not feasible to operate ISB BTC at a higher frequency?
The overall ridership for ISB BTC at current levels does not justify an increase in frequency. The University may end up running empty buses to and from Bukit Timah Campus if the bus frequency is increased.
Am I allowed to board from the back door of the bus?
To ensure orderly and safe boarding and alighting, commuters should board only from the front door and alight from the back door of the bus. Doing so also allows the bus driver manage the occupancy of the bus and prevent it from being uncomfortably packed.
Are pets allowed on the bus?
Assistance guide dogs are allowed to accompany visually handicapped commuters on the ISB. Other animals are not allowed on the ISB for hygiene and religious reasons.
Are Personal Mobility Devices (PMD) and foldable bicycles allowed on the bus?title
Commuters can bring their PMDs and foldable bicycles on the bus by complying with the following guidelines:
- Size of device must not exceed 120cm by 70 cm by 40cm
- Device must be folded, switched off (PMDs) and held securely at all times
- Protruding or dirty parts of the device e.g. wheels must be covered
- Only one foldable bicycle/PMD is allowed at any time on a bus
- Wait for the next bus if the current one is crowded
Are prams and strollers allowed on the bus?
Commuters can bring their prams and strollers on the bus by complying with the following guidelines:
- Pram/stroller must be placed in designated wheelchair spaces with the brakes/safety restraint applied
- If the child is not in the pram/stroller, it must be folded
- Parents/caregivers are fully responsible for the safety of the child when on board the bus, and should hold onto the open pram/stroller throughout the journey
Why do buses not adhere to the schedule, causing delay?
The bus could have been caught in a jam during morning and evening peaks, or when there is any accident or vehicle breakdown. The traffic conditions in and around campus play an important part in determining the bus arrival as campus roads are mostly single lanes and very narrow.