Housing Services FAQ

For information on campus residential options and rates, application eligibility and procedures, appeals, room allocations and other Frequently Asked Questions, please refer to: https://nus.edu.sg/osa/student-services/hostel-admission

Hostel Admission Services is administered by the Office of Student Affairs and contactable as follows:

Hostel Admission Services (HAS)

www.hosteladmission.nus.edu.sg

For information on Residential College Programs, please contact:

• RC Admissions – rcadmissions@nus.edu.sg
• University Scholars Programme (USP) Admissions – uspadmissions@nus.edu.sg
• RC Scholarships – utfinancialaid@nus.edu.sg

Room allocations are under the purview of the Office of Student Affairs (OSA). For more information on applying for campus accommodation , please refer to HAS website at hosteladmission.nus.edu.sg/app/home. After successful application, you will receive a letter of Welcome detailing all check-in and residential information.

CHECK-IN

For check-in, please proceed to the check-in counter located at the Lounge/ Management Office as stated in the welcome note. Do note that during the official check-in day, residents will be expected to wait for their turn to check in. Queue numbers will be given to all waiting residents. To speed up the check-in procedure, please complete the Online check-in form and prepare the following documents before proceeding to the check-in counter:

• Matriculation Card (for returning students)
• Student Pass (for returning exchange students)
• NRIC (for new local students who have yet to matriculate)
• Passport (for new exchange students who have yet to matriculate)

For College Green Residents, please proceed to management office for key collection during office hours or proceed to security post/counter for key collection personally for key collection and registration outside of operating hours.

EARLY CHECK-IN

Early check-in is available prior to official check-in dates, subject to availability and at a daily fee. Details on early check-in options will be provided by the respective Management Offices nearer to check-in dates.

CHECK-OUT

Residents, who wish to check out early (before official check out date or the vacation stay end date), must inform Management Office at least one week in advance of your intended check out date. No notification is required if you are checking out on the official check out day, 12:00noon. For residents on Vacation Stay (full/partial), no notification is required if you are checking out on the end date that you have indicated in your application for Vacation Stay. For College Green, please proceed to management office for key returning personally, unless approval granted by Management office.

On your check out day

Before you proceed to check-out

Please ensure that you have done the following:

1. Ensure that your room is clean as per check-in condition.
2. Switch off all lights, fans, air-con & electrical outlets.
3. Ensure that the windows are closed.
4. Clear all personal belongings from the room, cluster kitchen, cluster toilets & shoe racks of the common corridor.
5. Lock the room before you leave to proceed to the check-out counter

Please ensure that you take all your personal belongings with you and discard off any unwanted items properly. Kindly note that any belongings left behind after check out at the above mentioned areas will be discarded without further notice and the resident will be liable for any additional housekeeping fee. Do note that no claim can be made thereafter.

On your check-out day, complete the Check-out form and drop your keys and completed form in the Express Check-out box located outside your Management Office. For Residences using Mobile keys or pre-programmed Matriculation cards, please complete your Check-out forms prior to departure. Key access will be de-activated remotely after your official departure date. For College Green Resident, on your check-out day, drop your keys at the management office personally during office hours or security post personally outside office hours.

We have upgraded our lockset systems to provide a new, safe and convenient mode of access to your rooms via the NUS Mobile Key App.

For Prince George’s Park Residence, Pioneer House, LightHouse, Helix House and Ridge View Residential College, click here for instructions to download the app and activate your Mobile Keys.

For Halls of Residence, click here for instructions to download the app and activate your Mobile Keys.

After office hours check-in/out is only allowed for international students. Please contact your respective Management Office at least 2 weeks prior to your check-in/out date for further assistance should you require to check-in/out after office hours.

For College Green, please proceed to security post/ counter for verification and key collection/return personally .

CHECKING-OUT EARLIER

You can drop an email to your respective Management Office at least 2 weeks prior your intended check-out date to inform of your early check out. If you are checking out early due to personal reasons (exams have finished or semester has ended) there will be no refund. If you are checking out due to other reasons (withdrawal of studies from NUS, exchange or internship program, and student status change to part-time) please seek further advice by emailing your respective Management Office/Front Desk. Refer to the framework for early checkout here https://uci.nus.edu.sg/cl/studenthousinginfo/

CHECKING-OUT LATER

If you wish to continue your stay during vacation period, you will need to apply and pay for the vacation stay online via student portal during the stipulated period. Any vacation stay applications received after the official application period will be considered as late application. Late application will be subjected to a $10.90 (inclusive of GST) administrative fee.

For students wishing to stay through the Vacation period, applications will be opened via UHMS a month prior to the official check out date. An email notification will be sent out nearer to the date regarding the details. Applications for the Vacation Stay received after the official application period will be considered as late applications and subjected to a $10.90 (inclusive of GST) administrative fee.

All luggage must be removed after check-out or will be removed if unclaimed. Management Office will not be liable for their loss or damage. Luggage storage options are available at selected residences, subject to availability. Please contact your Management Office for more details.

Residents are to submit a maintenance request through https://uhms.nus.edu.sg/StudentPortal/ using your existing NUSNET ID and password, and we will contact you within 3 working days depending on nature of work requests. Residents will be able to check the status of their Maintenance Request through the same portal.

Residents may also approach our staff at respective Housing Services Office for any Maintenance Request pertaining to the facilities of the accommodation, during office hours.

For maintenance request that require urgent attention (e.g. black out, pipe burst, lift breakdown) during non-office hours, do call through the UCI One Number 24 hours hotline, 6601 7878, and press “1” for Maintenance. Alternatively, you may contact your duty Resident Assistant (RA) for assistance.

Do note that residents are responsible for all damages and losses to furniture, fixtures and furnishings, including doors and windows in the apartment / common areas. Should repairs be the result of damage, breakage, or vandalism, all residents residing in the apartment at the point of report will be held collectively accountable, unless the individual resident(s) responsible is (are) found. If you witness any damage being done, please report the matter immediately to your Housing Services Office/Resident Assistant or Campus Emergency & Security at 6874 1616 (24-hour operation).

A) PGPR, Houses @ PGP, Residential Colleges, and UTown Residences 

Air Conditioning (for Air-Conditioned Rooms) is offered on a pay-per-use model via the Electricity Vending System (EVS). The tariff will be pegged to but not exceeding the prevailing electricity rate which might be reviewed from time to time.

Residents living at these hostels may purchase the air-con credits using credit cards (VISA or MASTER) online at the EVS Website https://cp2.evs.com.sg/

B) Halls of Residence

Rooms at the Halls of Residence are not air-conditioned. However, for rooms which have additional socket points for air-conditioners, residents may apply to bring their own portable air-conditioner. Please note that prevailing charges will apply as well.

C) College Green

Residents at College Green will be charged a fixed rate for Air-conditioning usage. Utilities is included in the rental fee, however abuse of usage will be penalized accordance to the CG DRH handbooks.

Wireless Service is available on campus. Simply log on to the NUS Wireless network (NUS_STU or NUS_STU_2-4GHz) in your room, apartment, lounge and other common areas seamlessly using your NUSNET ID.

You can also enjoy seamless access to NUS Wi-Fi services by using the uNivUS App’s “NUS Wi-Fi Checker” feature which will help you find and connect to NUS hotspots effortlessly and provide instant feedback on Wi-Fi connectivity.

Download uNivUS: Download the uNivUS App from your device’s app store.

Open the App: Launch the uNivUS App on your device.

NUS Wi-Fi Checker: Look for the “NUS Wi-Fi Checker” feature within the app. It will help you identify NUS Wi-Fi hotspots and ensure a smooth connection.

For College Green residents, Wireless Service is available throughout your Unit. The SSID and Password is located on the modem, next to the TV at Level 1.

Please call NUS IT Care at 65162080 or email them at itcare@nus.edu.sg For College Green, please follow the instructions pasted on the wall near the modem for technical support. Should you continue to encounter any difficulties, please contact the Management Office directly.

Please advise the sender of the parcel/registered letter to write your local contact number on the parcel or letter. Once the courier service is here to deliver your item, they will contact you at the given number. You will be required to sign for the parcel/registered letter personally. If you are unable to collect the parcel/registered letter, you are advised to make your own arrangement with the courier service to have the item delivered on another day. For special assistance with parcel collections, please contact your respective Management offices.

To book a guest room, visit uhms.nus.edu.sg/Conference-Guest-Reg/.

The Application fee ($27.25) and Acceptance fees ($200) are collected by OSA and instructions to the online e-payment link will be provided in your Acceptance guidelines.

HALLS OF RESIDENCES

1. KENT RIDGE HALL

Kitchenettes

• The kitchenette is found in level 4 of every block within Kent Ridge Hall other than Block A
• For fire safety reasons, all kitchen appliances with open flame or heating element that are not provided by the Hall are strictly prohibited.
• There is a refrigerator, microwave oven, kitchen sink, a stove and a water dispenser (hot/cold) in each kitchen

Pantry

• There is a refrigerator, kitchen sink and a water dispenser (hot/cold) in each pantry

2. SHEARES HALL

For Sheares Hall, we have the following facilities Kitchenettes

• The kitchenette is found in level 5 of every block within Sheares Hall
• For fire safety reasons, all kitchen appliances with open flame or heating element that are not provided by the Hall are strictly prohibited.
• There is a refrigerator, microwave oven, kitchen sink, a stove and a water dispenser (hot/cold) in each kitchen

Pantry

• The pantry is found in every level of all blocks within Sheares Hall
• There is a refrigerator, kitchen sink and a water dispenser (hot/cold) in each pantry

3. TEMASEK HALL

Kitchenettes

• The kitchenette is found in level 2 of every block within Temasek Hall
• For fire safety reasons, all kitchen appliances with open flame or heating element that are not provided by the Hall are strictly prohibited.
• There is a refrigerator, microwave oven, kitchen sink, induction cooker and a water dispenser (hot/cold) in each kitchen

Laundry Rooms

• Laundry rooms are found in level 1 of every block within Temasek Hall

Recreational facilities for students to hang out

Common Lounge: found in level 3 of every block

Rooftop terrace: found on the top floor of every block within Temasek Hall Further details can be found in Temasek Hall Website under facilities – Amenities http://temasek.nus.edu.sg/amenities.html  

4. EUSOFF HALL

Kitchenettes

• The kitchenette is found in Level 2 of every block within Eusoff Hall
• For fire safety reasons, all kitchen appliances with open flame or heating element that are not provided by the Hall are strictly prohibited.
• There is a refrigerator, microwave oven, kitchen sink, induction cooker and a water dispenser (hot/cold) in each kitchen

Laundry Rooms

• Laundry rooms are found on 1^st floor of every block

5. RAFFLES HALL

6. KING EDWARD VII HALL

For Raffles and KEVII Hall, we have the following facilities

Kitchenettes

• For fire safety reasons, all kitchen appliances with open flame or heating element that are not provided by the Hall are strictly prohibited.
• There is a refrigerator, microwave oven, kitchen sink, a stove and a water dispenser (hot/cold) in each kitchen.

Laundry Rooms (Raffles Hall)

• The laundry rooms are equipped with washing machines. The dryers at RH are located at communal hall, level 1.
• The laundry room at KFH (Block 7 and Block 8) is equipped with washing machines and dryers.

Laundry Rooms (KEVII)

• All laundry rooms in KEVII Hall are equipped with Washing machines and dryers.

UNIVERSITY TOWN (UTOWN)

1. COLLEGE OF ALICE AND PETER TAN (CAPT) and RESIDENTIAL COLLEGE 4 (RC4)

• In the Residential Colleges, there is one kitchenette within each neighbourhood (at Level 16, 13, 10, 7, 4)
• Each neighbourhood comprises three floors.
• Each floor will typically comprise three 6-bedroom apartments and 24 single units.
• There is a refrigerator, microwave oven, kitchen sink, a stove and a water dispenser (hot/cold) in each kitchen

Cooking or the use of naked flames is not permitted in the Room. Preparation of food is strictly restricted to the respective kitchens provided.

Laundry Rooms

• In the CAPT and RC4, there are five located Levels 17, 14, 11, 8, 5.
• The cost incurred would be $1.00 for a 30 minute washing cycle and $1.00 for a 45 minute drying cycle.
• The payment is available by coin and EZ Link Card payment. Other cards e.g. Nets Flashpay is not accepted.

2. CINNAMON RESIDENTIAL COLLEGE and TEMBUSU RESIDENTIAL COLLEGE

• In the Residential Colleges, there is one kitchen within each neighbourhood/houses (at Level 5, 9, 13, 17 & 21).
• Each neighbourhood comprises three/four floors.
• Each floor will typically comprise three 6-bedroom apartments and 18 single units.
• There is a refrigerator, microwave oven, an induction cooker and water cooler in each kitchen.

Cooking or the use of naked flames is not permitted in the Room. Preparation of food is strictly restricted to the respective kitchens provided.

Laundry Rooms

• There are two Laundry Rooms in each Residential College. (Located on the 9th floor and 17th floor).
• In addition, there are one/two drying areas on each floor.
• The cost incurred would be $1.00 for a 30 minute washing cycle and $1.00 for a 45 minute drying cycle.
• The payment is available by coin and EZ Link Card payment and Paylah. Other cards e.g. Nets Flashpay is not accepted.

3. UTOWN RESIDENCES

• There is a Laundry Room at Level 2 of each tower.
• Common Lounge at Level 1 and Level 3 of both towers
• There is a rooftop garden available for all residents’ usage at Level 8 rooftop.
• A Bicycle Room is available at Level 2 of UTown Residence (located outside main foyer, near FCR). You can access them using the issued UTown Residence access card or Student Matriculation Card for your apartment.
• Rubbish chutes are available at each floor of the Residence, please throw your rubbish into the rubbish chute.
• An open activity area is located at B1 of both North and South Towers

Cooking or the use of naked flames is not permitted in the Room. Preparation of food is strictly restricted to the respective kitchens provided.

RIDGE VIEW RESIDENTIAL COLLEGE (RVRC)

Residents of RVRC could make use of the facilities and resources for related events/activities by making reservation via RVRC Facilities Booking System (FBS), https://rvrcbooking.nus.edu.sg.

You should email rvrc_roombookings@nus.edu.sg should you require further assistance. This booking is administered by college office at level.

PRINCE GEORGE’S PARK RESIDENCES (PGPR) and HOUSES @ PGP

AT PGP, we have several facilities such as the Gym, Badminton Courts, a Multi-Purpose Court, Tennis Courts, Music Rooms, and BBQ pits. Please email the Housing Services @ PGP to make a booking.

Other facilities such as the fitness corner, student lounges, basketball courts, cluster kitchens are opened for residents’ usage on a first-come-first-served basis.

ATM machine The nearest ATM machines are located at Kent Ridge MRT station and National University Hospital.

Canteens There are 2 canteens and a café within PGPR.

Laundry Rooms Each Residence has a 24hr laundry room allocated at each Residences / Houses (Residents will need to provide their own detergent. There are coin vending machines at the foyer, next to our Management Office at Block 6 Level 2.) 

COLLEGE GREEN (CG)

At College Green, we have several facilities such as the Basketball court, Badminton court, Tennis court and Table tennis. To utilize these areas please proceed to the management office/ or contact Residential Life team to make a booking. Various areas such as the fitness corner and Multi-Purpose Hall are on a first-come-first-serve basis. More information may be found here: https://lkyspp.nus.edu.sg/our-people/our-students/college-green-dunearn-road-hostels/facilities-at-college-green

The use of portable appliances, including portable air-conditioners, mini fridges and fridges may be allowed in certain rooms, subject to available electrical points and Management approval. Please refer to the following appliance application charges.

To apply for usage of portable air-conditions or other appliances, please contact your Housing Services Management Office.

Cooking is generally not permissible in individual rooms. Kitchenettes and pantries are available in Residences at specified locations. For fire safety reasons, all kitchen appliances with open flame or heating element that are not provided by the Residence are also strictly prohibited. For College Green, cooking is permissible in your unit. For hygiene purposes, utensils are not provided.

You may check the room availability and book via UHMS website https://uhms.nus.edu.sg/GuestPortal/  and any further enquires on Guestroom bookings can be sent to housing.guestresv@nus.edu.sg

Meals are served six days per week: – Monday to Friday (Breakfast and Dinner); Saturday (Breakfast) and Sunday (Dinner).

The meals are served at the following times:

UTown (CT & CAPT-RC4) / RVRC / Elm / Saga Dining Hall 

Breakfast: 7.00am to 10.30am

Dinner: 5.30pm to 9.30pm

6 Residential Halls (Eusoff, Temasek, Raffles, Kent Ridge, Sheares, King Edward VII)

Breakfast: 7.00am to 10.00am

Dinner: 5.30pm to 9.00pm

The meal plan is mandatory for all residents who accept a room offer in the Residential Colleges and Halls. You are required to subscribe to both breakfast and dinner. There are no provisions for refunds, exchanges, or waivers. Students embarking on internships outside of the NUS campus must be aware that they may miss certain meal periods.

You are required to download the mobile application ‘NUS Hostel Dining’ from Apple Appstore or Google Playstore onto your mobile phone and login using your NUS Net-id and password. The mobile phone must have a minimum Android version of 7.0 and above.  Upon logging in, scan QR code at indvidual dining station and indicate the number of meal credits to deduct. Please note that certain phone models might not be able to support the app. Example: Xiaomi, Huawei, Oppo

You will be given 108 meal credits per meal for Semester 1 and 100 credits per meal for Semester 2.

You may approach the Catering Supervisor at the Dining Hall and they will direct you to the Offline Manual Recording System (OMR) to either scan for a meal coupon or key in manually your student ID details to redeem your meal.

Pricing structure for Breakfast and Dinner are different, therefore meal credits are non-interchangeable (ie. Breakfast credits can only be used during Breakfast period).

Meal credits only expire at the end of each semester. All unused credits will be forfeited.

Yes, there is no instalment payment for meal plan.

If you are checking in late and liable for full semester accommodation fees, you would have the semester entitlement for meal plan. If you are offered late accommodation and liable for prorated semester accommodation fees, you would have prorated semester entitlement for meal plan.

Dining hall is in operation throughout the semester even during public holidays with the exception of Chinese New Year Period, which would be advised closer to date.

UTown / RVRC / Elm / Saga Dining Hall

Breakfast

• Muslim
• Western
• Asian and Non-Halal Vegetarian, Noodle/ Congee/ Dim Sum
• Cereal
• Daily Counter
• Grab & Go
• Counter such as sliced bread, Coffee, Milo and etc.

Dinner

• Muslim
• Indian and Halal Vegetarian
• Western
• Asian and Non-Halal Vegetarian
• Noodle
• Counter such as Salad, Soup, Coffee, Cordial Drink

6 Residential Halls

Breakfast

• Asian or Western
• Local / Western
• Dim Sum / Pau
• Cereal
• Grab & Go

Dinner

• Asian (economy rice)
• Dinner Special

Hall students who require Halal or Vegetarian option have to inform the HS office of your dietary requirements as these meals have to be especially catered for.  Kindly specify whether you prefer Indian or Chinese Vegetarian meals.

Menus are available on the Dining App.

UTown / RVRC / Elm / Saga Dining Hall

You are only allowed to utilise maximum of 3 credits per meal.

6 Residential Halls

You are only allowed to utilise a maximum of 2 credits per meal.   Credit is deducted against the total allocated credits for the semester. (e.g. Resident A has 108 meal credits for breakfast in semester 1. If he redeems 2 sets of meal. He scans QR code and select to redeem 2 credits. The credit balance = 108 – 2 = 106)

You will be able to check your balance and history from the Dining App.  Select the appropriate module function in the Dining App.

Students can only utilise their credits within their own colleges/halls’ dining hall. (eg. CAPT-RC4 students cannot go over to Cinnamon-Tembusu dining hall to consume the Meal)

You may contact the respective HS college offices and they will direct you to the correct person in charge who would advise or assist you in your meal plan requirements.

Based on the meal credits, students can top-up 6, 12 or 18 meals to their preferences. Students would need to proceed to the respective HS office to find out about the details.

You may give your feedback directly to the caterer or send a feedback through the Dining App. Each college/hall also has a dining committee/JCRC which you can share your ideas or concern with. For urgent dining matters, (eg: food safety, hygiene matter) please approach the Dining Vendor immediately.

Credits can be transferred between students staying at the same hostel. To transfer credits, you would need to select ‘Transfer credit’ from the profile page, enter in the NUS Net-id of the recipient and confirm the number of credits to transfer. The consumption limit per breakfast/dinner period would still apply.

No, there will strictly be no cash payments. Students can only use meal credits to purchase their meals.

If you need to pack the food to your room, you are required to have your own packing materials. Students are strictly not allowed to bring up any crockery outside the dining halls. Students who violate this rule will be reported to the college/hall Master.

Yes, the dining halls would be closed during Chinese New Year period (email would be sent out to residents closer to date).

There would be no refunds for meal plans. You may transfer the credits to your friend.

You may submit a ticket via the NUService Hub to your respective HS office here.

No. Smoking and alcohol consumption is strictly prohibited within the University premises.

Dual Wallet is an enhancement feature in the ‘NUS Hostel Dining’ app which allows hostel students to make purchases at participating canteens in NUS using a portion of their meal credits from the dining hall.

The F&B cash value can be found on the ‘NUS Hostel Dining’ app. The F&B cash value acts as an accepted payment mode at participating canteens in NUS.

Please refer to NUSmart Dining App for more details.

Android: https://play.google.com/store/apps/details?id=sg.edu.nus.nusmartdining

Apple: https://apps.apple.com/sg/app/nusmart-dining/id1524406881

You can only use it during the semester. Similar to dining hall credits, any unused F&B cash value will be forfeited at the end of each semester.

You can use the DW function when ordering at the canteen’s kiosk or canteen stall’s counter by scanning the QR code in the hostel dining app for payment. When using NUSmart Dining App to order, select “Hostel Dining Credit” as payment mode.

You may pay the remainder amount using other payment modes, like ‘PayNow’ or cash, or opt to ‘void’ the payment and pay fully using an alternative payment mode.

You may send your enquires through the Hostel Dining App feedback system or csenquiry@nus.edu.sg.

Yes, you can view your past orders from the canteens in the “Transaction History” module in the Dining App.

No, the dining hall meal credits can only be used in the dining hall. There will be no top up of F&B cash value.

No, the F&B cash value cannot be transferred.

Yes, if your remaining F&B cash value is equivalent to or more than a meal credit worth (breakfast or dinner respectively), you can still redeem your meals at the dining hall.

The accommodation fees will be available via the online payment portals, UHMS and NUSFastPay, by the second week of the semester. No hard copy bill will be sent. Students will also be informed via email notice sent to their NUS email account once the bill is ready.

The hostel fee comprises of:

1. Room Rental
2. Meal Plan
3. Registration Fee
4. Miscellaneous Fees

Rental Rates / Meal Plan Rates:

1. For Undergraduate / Exchange students, please refer to
   http://nus.edu.sg/osa/student-services/hostel-admission/undergraduate/hostel-meal-plan-rates
2. For Graduate / Self-Funded students, please refer to
   http://nus.edu.sg/osa/student-services/hostel-admission/graduate/hostel-rates

Note: For students under self-funded graduate programmes paying non-subsidized tuition fees, your hostel fees will be charged at the non-subsidized rate. For the list of self-funded programmes, please visit this link: https://www.nus.edu.sg/registrar/docs/info/administrative-policies-procedures/self-funded-graduate-programmes.pdf

Please log in to https://uhms.nus.edu.sg/students and select the option ‘Statement of Account’ in the menu. Select the dates of transaction and print statement.

a. Interbank GIRO Payment

We encourage students to pay the accommodation fees through GIRO. The GIRO Application is a one-time setup for automatic fee deduction from your local bank account. It is used for payment of Hostel Fees, Tuition Fee, Miscellaneous Student Fees (Student Services Fee and Health Service Fee), and other fees such as Transcript Fee.

You can update your bank account details in EduRec under “Manage Bank Account” > “GIRO Bank Account (Debit Bank Account)”. More details on GIRO Application can be found at http://www.nus.edu.sg/finance/students/student-finance-matters.html.

Upon successful application of GIRO, you would need to ensure that there is sufficient fund in your bank account on the GIRO deduction date.

b. Other Payment Modes

Apart from GIRO, other payment methods for hostel fees are listed below:

No cash payments are accepted. You can refer to Q4 for the available payment methods.

• We advise you to make payment for the hostel fees first. Once the PSEA funds are disbursed, it can be used to offset against your future accommodation fees. Alternatively, you can write to us at hs.finance@nus.edu.sg if you prefer having a refund.

Unsuccessful payments may be due to credit limit exceeded.

Check if your credit/debit card has a daily spending limit. You may try to split and make the payments over 2 days. Do be mindful to complete your payment before the deadline. Alternatively, you may wish to use another card.

If you still encounter errors/unsuccessful payments after trying the above, please take a screenshot of the error/unsuccessful payment page and email it to hs.finance@nus.edu.sg

Non-payment of hostel fees may result in a Financial Hold (FH) and Negative Service Indicator (NSI) being tagged against your Student Account.

Students with FH and NSI will:

• (FH) Not be able to apply for housing and/or vacation stay
• (NSI) Not be able to enroll for any course
• (NSI) Not be able to view exam results
• (NSI) Not be able to view/ receive transcript
• (NSI) Have their student status/conferment letter/degree scrolls withheld

If you have been offered the accommodation after the start of the semester, your hostel fees will be prorated. Otherwise, there will be no prorating of hostel fees.

If you are checking out due to personal reasons, there will be no refund. If you are checking out due to course related reasons (e.g. withdrawal of studies from NUS, exchange or internship program, student status change to part-time), please seek further advice from your respective hostel.

You may email us at hs.finance@nus.edu.sg