Maintenance Reporting  – Report any maintenance issue or defects via UHMS

Housing Services Website – Guidelines on Housing Related Issues

To submit a Housing enquiry or feedback – NUService Hub and UCI One Number

Here are some essential apps which will be useful for Campus Life and your stay with us at NUS Hostels!

     – 6 Halls of ​Residence 

 – PGPR,​ Houses @ PGP, and RVRC

1. NUS Hostel Mobile Key (6 Halls of Residence, PGPR, Houses @ PGP, and RVRC)

The NUS Hostel Mobile Key app is essential to locking and unlocking your hostel room doors. Do download the correct app for your respective hostel.

2. NUS Hostel Dining

Are you living at a Hall of Residence or Residential College? Download the official “NUS Hostel Dining App” onto your mobile in order to scan the QR code for redemption of meals from the respective stations. You can also check your meal credit balance, track meal transactions and redeem a portion of your credits at NUS canteens.

3. NUS NextBus

Download the NUS Next Bus application to get up-to-the-minute bus schedules and be informed well ahead of the next bus’s arrival time. Definitely useful for planning your time before your next class!

4. uNivUs

uNivUS is the gateway app uniting NUS individuals and resources. Connect to key NUS services and experiences to personalise and enhance your campus life. Make use of the Wi-Fi Checker to report any weak Wi-Fi spots in your hostel.

https://univus.nus.edu.sg/

• Some phones originating from China, such as Huawei, Oppo, and Xiaomi, may experience limitations when using the NUS Hostel Dining App and Mobile Key.

• To ensure you can fully enjoy the benefits of our Dining App and Mobile Key, you are advised to use a locally purchased phone.

• For Android phones: Minimum Android 9.0 version

• ‘Dual Wallet’ is an enhancement feature in the ‘NUS Hostel Dining’ app which allows hostel students to make purchases during semester period at participating canteens in NUS using a portion of their meal credits from the Dining Hall.
• This feature is only available for residents at hostels with a compulsory meal plan.

Participating canteens include:

a) Frontier 

b) Techno Edge

c) The Deck

d) Prince George’s Park (PGP)

e) Summit

Food Delivery Collection

• Food deliveries are to be collected immediately as it may attract unwanted pests.

• Food deliveries found to have been left beyond 4 hours will be discarded in the interest of hygiene and safety.

Parcel Collection

• Parcels are your own responsibility. As per the Housing Agreement, NUS will not be responsible for any loss of goods or property.

• For valuable parcels, you are strongly encouraged TO use POPStation Parcel Lockers at PGP (Blks 7/8 B1) and UTown Stephen Riady Centre.

• Always lock your door and close windows when you leave, even briefly.

• For the safety of all residents, keep ALL toilet doors closed and don’t wedge them.

• Keep your Access Card or Key with you and don’t share them.

• Secure laptops, wallets, and valuables out of sight.

• Report lost Access Cards to Housing Services Office and contact your Resident Fellow/Advisor.

• Adhere to visiting hours, no visitors are allowed from 11pm to 7am.

• Know the location of Campus Security Posts.

MPORTANT

Please call Campus Emergency and Security (CES) Hotline 6874 1616 (24 hours) for any emergencies or to report suspicious activity.

Campus Security’s 24-hr hotlines:

Kent Ridge Campus & University Town: 6874 1616

Bukit Timah Campus: 6516 3636

• Always lock your door and close windows when you leave, even briefly.

• For the safety of all residents, keep ALL toilet doors closed and don’t wedge them.

• Keep your Access Card or Key with you and don’t share them.

• Secure laptops, wallets, and valuables out of sight.

• Report lost Access Cards to Housing Services Office and contact your Resident Fellow/Advisor.

• Adhere to visiting hours, no visitors are allowed from 11pm to 7am.

• Know the location of Campus Security Posts.

Safety First:

SAFETY Mark indicates that internal safeguards have been incorporated to protect against fire and electrical hazards. Usage of electrical devices is subject to management approval and electrical charges too.

Save water and electricity: 

We get it, you paid for your Hostel Fees. Still, let’s be conservative about saving water & Electricity in the name of a Sustainable Campus.

Keep pests at bay:

Your Hostel is a Home away from Home, but let’s not make it a home for pests too. Remember to dispose food waste properly in designated bins and bin hoppers directly!

Be considerate:

No one likes having their rest interrupted when music is blasting from the adjacent room. Let’s all be considerate, shall we? “Quiet Hours” must be observed between 10pm to 7am.