Residents are to submit a maintenance request https://uhms.starrezhousing.com/StudentPortal/ through  using your existing NUSNET ID and password, and we will contact you within 3 working days depending on nature of work requests. Residents will be able to check the status of their Maintenance Request through the same portal. For NUS College (West Wing) residents, please report any issues or defects via email to infra@yale-nus.edu.sg (until further notice). 

Residents may also approach our staff at respective Housing Services Office for any Maintenance Request pertaining to the facilities of the accommodation, during office hours.  

For maintenance requests that require urgent attention (e.g. black out, pipe burst, lift breakdown) during non-office hours, do call through the UCI One Number 24 hours hotline, 6601 7878, and press “1” for Maintenance. Alternatively, you may contact your duty Resident Assistant (RA) for assistance. 

Do note that residents are responsible for all damages and losses to furniture, fixtures and furnishings, including doors and windows in the apartment / common areas. Should repairs be the result of damage, breakage, or vandalism, all residents residing in the apartment at the point of report will be held collectively accountable, unless the individual resident(s) responsible is (are) found. If you witness any damage being done, please report the matter immediately to your Housing Services Office/Resident Assistant or Campus Emergency & Security at 6874 1616 (24-hour operation).

Residents are responsible for cleaning their own rooms and are expected to keep their rooms and common areas in a manner that adheres to university standards of cleanliness and safety.  

The Housekeeping staff will only clean the following areas:  
– Common toilets and shower rooms
– Common lounges 
– Common pantries (excluding used utensils that are left in the sink)
– Corridors and stairwells 
– Laundry rooms

All rooms will be inspected upon check-out. Cleanliness and neatness are a part of this inspection and a cleaning charge of up to $300 plus demerit points may be issued to each resident if the room or apartment is not cleaned up to the condition in which it was handed over during check-in.