University Housing Occupancy Terms and Conditions

Eligibility for Housing
You would have been informed of your housing eligibility in your terms of appointment with NUS. To apply for University housing, please submit your request through the Human Resource Officer of the department/faculty that you are employed under in NUS.

Instruction to Movers
Ensure that your passport is valid for at least 6 months and that you have a valid Employment Pass and Singapore visa, where required.
For more information, please refer to Immigration & Checkpoints Authority’s Website.

Transportation of Personal Effects
You would have been informed of the relocation allowance that you are eligible for and the terms for reimbursement. You are advised to arrange the shipment of your personal effects such that they arrive in Singapore after you do as there may be customs formalities that you have to attend to personally, and to avoid incurring storage charges, for which the University is not liable. We also suggest that you arrange with your shipping agent to assist in customs clearance and delivery of your goods on arrival in Singapore.

If you are moving to either Kent Vale or Pandan Valley, please remember to apply for permission for your movers to enter the estate. More information can be found under the respective properties’ website.

Condition of Apartments

Vacating residents are required to return the apartment to its original condition, reasonable wear and use excepted. Please note that damages and cleaning charges will be assessed based on failure to do the following:

• Remove all trash from the apartment. Charges will be assessed if not completed by the resident.
• Remove all personal belongings/hired appliances. Housing Services will not bear any responsibility for the loss of items/belongings once you return the keys upon vacating the apartment.
• Restore all building defects or alterations (e.g. air-con hole, wire trunkings, light fittings, etc.) to their original condition.

Termination of Utilities and Other Services

Standard Apartments

Residents are not required to terminate utility services (water, electricity & gas supplies) upon moving out. Housing Services will transfer the utilities account upon your vacating the apartment. Nonetheless, you may contact SP Services Customer Service Centres at 1800 222 2333 or refer to https://www.spgroup.com.sg/home for procedures required for the refund of your deposit.

Please consult the respective service provider(s) for termination procedures regarding internet, cable television and telephone services.

Change of Address

Please inform your family/friends/service providers of your new mailing address prior to your moving out.

Housing Services will not be able to hold mail for you neither will you have access to the mailbox once you are no longer a tenant at that address. Therefore, please ensure that you file for change of address notice well in advance of your move out.

Movers

Before moving out of the apartment, please submit a ticket via the UCI NUService Hub (Housing Services -> Faculty Accommodation) at least thirty (30) days in advance to arrange for an inventory check. All vacating residents must be fully aware of the moving out procedures & responsibilities.

Bulk deliveries and house moving should be carried out during the following hours:

Monday to Saturday: 9am to 6pm

Sunday and Public holiday: 10am to 5pm

• Residents must complete the “Application for House Movers” form available at least two (2) working days before the date of move.
• There is no deposit required from either the movers or resident. However, should there be any damage to the common property as a result of negligence on the part of the contractor or the resident, charges would be imposed by the Management.
• Trucks/containers involved in the bulk delivery must not be more than 20-foot long. Containers are only allowed to be placed at designated spots, for a maximum of three (3) days, for unloading purposes.
• All contractors and their workers are to report at the Kent Vale Security Post for the exchange of access pass which must be displayed at all times. The security personnel reserve the right to refuse entry of any personnel for purposes which cannot be verified. Security personnel have the right to question any person in the estate found without an identification pass.
• Workmen carrying out deliveries/removals should use only designated lifts and staircases so as not to inconvenience residents. Packing and crating materials must be disposed of and removed from the estate by the resident on the same day in which the items are brought in.
• Unwanted items, materials, debris etc. should not be left in the corridors, lift lobbies, fire escape staircases or any other common areas in the building. The management reserves the right to remove these items without notice and the cost of removal will be charged to either the resident or movers concerned.
• The resident shall be solely responsible for the conduct and behaviour of the contractor’s workers and those of the sub-contractors.

Return of Original Keys & Access Cards

All original sets of keys and access cards issued must be returned upon check-out. If any of the original key(s) or access cards are missing, the entire lock set(s) will be replaced and the cost incurred for the replacement set(s) will be charged, according to prevailing term contract rate.

Occupancy fees will cease only when all original sets of keys and access cards are returned to Kent Vale Front Desk.

Collection of Keys

Please proceed to Kent Vale Front Desk for the collection of apartment keys and access cards on your check-in date. Kent Vale Front Desk is located at 121 Clementi Road #01-19, Singapore 129802.

Please ensure that you have an identification document (such as a passport, employment pass, or IC) with you when collecting your keys. Additionally, kindly complete the check-in form as part of the process.

Kent Vale Front Desk is staffed by security personnel after office hours resulting in limited service availability. Kent Vale Front Desk office hours are from 8.00 am to 5.30 pm (Monday to Thursday) and 8.00 am to 5.00 pm (Friday), except Public Holidays.

Movers

Before moving out of the apartment, please submit a ticket via the UCI NUService Hub (Housing Services -> Faculty Accommodation)at least thirty (30) days in advance to arrange for an inventory check. All vacating residents must be fully aware of the moving out procedures & responsibilities.

Bulk deliveries and house moving should be carried out during the following hours:

Monday to Saturday: 9am to 6pm

Sunday and Public holiday: 10am to 5pm

• Residents must complete the “Application for House Movers” form available at least two (2) working days before the date of move.
• There is no deposit required from either the movers or resident. However, should there be any damage to the common property as a result of negligence on the part of the contractor or the resident, charges would be imposed by the Management.
• Trucks/containers involved in the bulk delivery must not be more than 20-foot long. Containers are only allowed to be placed at designated spots, for a maximum of three (3) days, for unloading purposes.
• All contractors and their workers are to report at the Kent Vale Security Post for the exchange of access pass which must be displayed at all times. The security personnel reserve the right to refuse entry of any personnel for purposes which cannot be verified. Security personnel have the right to question any person in the estate found without an identification pass.
• Workmen carrying out deliveries/removals should use only designated lifts and staircases so as not to inconvenience residents. Packing and crating materials must be disposed of and removed from the estate by the resident on the same day in which the items are brought in.
• Unwanted items, materials, debris etc. should not be left in the corridors, lift lobbies, fire escape staircases or any other common areas in the building. The management reserves the right to remove these items without notice and the cost of removal will be charged to either the resident or movers concerned.
•  The resident shall be solely responsible for the conduct and behaviour of the contractor’s workers and those of the sub-contractors.

Utilities (Gas, Water & Electricity)

Residents must transfer ownership of the utilities account three (3) days prior to moving into the apartment.

Housing Services reserves the right to terminate the supply of utilities to the apartment should the account not be transferred within the stipulated time frame. Resumption of utilities will be at the onus of the resident. Any outstanding payments/arrears recorded effective from the actual move-in to the date of transfer will be recovered via the resident’s monthly payroll.

An initial deposit of S$500 is required upon opening of the account by the utility vendor SP Services. You may visit: https://openaccount.spgroup.com.sg/#/open-account/residential/ on details of account opening.

Internet Services (Kent Vale 1)

There are three (3) main internet service providers (ISP) in Singapore, namely, M1, SingTel and StarHub. Please visit the respective websites to check their internet subscription packages. To subscribe, please contact the relevant service provider directly.

a) M1 website

b) SingTel website

c) StarHub website

It is worth noting that there are only two cable TV service providers, SingTel and Starhub. Hence, if you intend to sign up for cable TV services, you may want to consider subscribing to either of them for internet services as well.

Please note that the service provider will require a copy of the resident’s employment pass, passport, signed copy of your allocation letter (as proof of billing address) and/or a deposit. Do check with the service provider for the deposit amount required.

Telecommunications and Cable TV Services

There are two (2) residential telephone and cable TV service providers in Singapore, namely, SingTel and StarHub. Please visit the respective websites to check the required service packages. To subscribe, please contact the relevant service provider directly.

a) SingTel website

b) StarHub website