For information on campus residential options and rates, application eligibility and procedures, appeals, room allocations and other Frequently Asked Questions, please refer to: hosteladmission.nus.edu.sg/app/home

Hostel Admission Services is administered by the Office of Student Affairs and contactable as follows:

Hostel Admission Services (HAS) — https://osa.nus.edu.sg/accommodation/hostel-application/

For information on Residential College Programs, please contact:

RC Admissions — rcadmissions@nus.edu.sg

RC Scholarships — utfinancialaid@nus.edu.sg

Room allocations are under the purview of the Office of Student Affairs (OSA). For more information on applying for campus accommodation , please refer to HAS website at https://osa.nus.edu.sg/accommodation/hostel-application/. If you have been successful in your housing application, you will receive a letter of Welcome detailing all check-in and residential information.

CHECK-IN

For check-in, please proceed to the check-in counter located at the Lounge/ Management Office as stated in the welcome note. Do note that during the official check-in day, residents will be expected to wait for their turn to check in. Queue numbers will be given to all waiting residents. To speed up the check-in procedure, please complete the Online check-in form and prepare the following documents before proceeding to the check-in counter:

•  Matriculation Card (for returning students
• Student Pass (for returning exchange students)
• NRIC (for new local students who have yet to matriculate)
• Passport (for new exchange students who have yet to matriculate)

EARLY CHECK-IN

Early check-in is available prior to official check-in dates, subject to availability and at a daily fee. Details on early check-in options will be provided by the respective Management Offices nearer to check-in dates.

CHECK-OUT

Residents, who wish to check out early (before official check out date or the vacation stay end date), must inform Management Office at least one week in advance of your intended check out date. No notification is required if you are checking out on the official check out day, 12:00noon. For residents on Vacation Stay (full/partial), no notification is required if you are checking out on the end date that you have indicated in your application for Vacation Stay.

On your check out day

Before you proceed to check-out

Please ensure that you have done the following:

• Ensure that your room is clean as per check-in condition.
• Switch off all lights, fans, air-con & electrical outlets.
• Ensure that the windows are closed.
• Clear all personal belongings from the room, cluster kitchen, cluster toilets & shoe racks of the common corridor.
• Lock the room before you leave to proceed to the check-out counter

Please ensure that you take all your personal belongings with you and discard off any unwanted items properly. Kindly note that any belongings left behind after check out at the above mentioned areas will be discarded without further notice and the resident will be liable for any additional housekeeping fee. Do note that no claim can be made thereafter.

On your check-out day, complete the Check-out form and drop your keys and completed form in the Express Check-out box located outside your Management Office. For Residences using Mobile keys or pre-programmed Matriculation cards, please complete your Check-out forms prior to departure. Key access will be de-activated remotely after your official departure date. For College Green Resident, on your check-out day, drop your keys at the management office personally during office hours or security post personally outside office hours.

We have upgraded our lockset systems to provide a new, safe and convenient mode of access to your rooms via the NUS Mobile Key App.

For Prince George’s Park Residence, Pioneer House, Light House, Helix House and Ridge View Residential College, click here for instructions to download the app and activate your Mobile Keys.

For Halls of Residence, click here for instructions to download the app and activate your Mobile Keys.

After office hours check-in/out is only allowed for international students. Please contact your respective Management Office at least 2 weeks prior to your check-in/out date for further assistance should you require to check-in/out after office hours.

New students need to ensure they complete registration part 2 by activating their student card via EduRec upon receiving it; in order to access to NUS facilities and allow us to do the necessary programming of room access.

For international Students, if your student pass is not available yet, we request that you upload your short-term Visit Pass from ICA in lieu of the Student Pass.
Upon issuance of Student Pass by ICA, you are required to update the FIN Number & Expiry Date in EduRec (https://myedurec.nus.edu.sg/psp/cs90prd/cmd=login&languageCd=ENG& ) and UHMS (https://uhms.nus.edu.sg/StudentPortal/).

In UHMS, select “About Check-In/Out menu option” and select “Upload Supporting Document(s) for FIN Expiry Date” from the drop-down menu.

CHECKING-OUT EARLIER

You can drop an email to your respective Management Office at least 2 weeks prior your intended check-out date to inform of your early check out. If you are checking out early due to personal reasons (exams have finished or semester has ended) there will be no refund. If you are checking out due to other reasons (withdrawal of studies from NUS, exchange or internship program, and student status change to part-time) please seek further advice by emailing your respective Management Office/Front Desk. Please check for the details in the Resident’s Handbook here, under the Framework for Early Check-Out.

CHECKING-OUT LATER

If you wish to continue your stay during vacation period, you will need to apply and pay for the vacation stay online via student portal during the stipulated period. Any vacation stay applications received after the official application period will be considered as late application. Late application will be subjected to a $10.90 (inclusive of GST) administrative fee.

For students wishing to stay through the Vacation period, applications will be opened via UHMS a month prior to the official check out date. An email notification will be sent out nearer to the date regarding the details. Applications for the Vacation Stay received after the official application period will be considered as late applications and subjected to a $10.90 (inclusive of GST) administrative fee.

All luggage must be removed after check-out or will be removed if unclaimed. Management Office will not be liable for their loss or damage. Luggage storage options are available at selected residences, subject to availability. Please contact your Management Office for more details.

Residents are to submit a maintenance request through https://uhms.nus.edu.sg/StudentPortal/ using your existing NUSNET ID and password, and we will contact you within 3 working days depending on nature of work requests. Residents will be able to check the status of their Maintenance Request through the same portal.  

Residents may also approach our staff at respective Housing Services Office for any Maintenance Request pertaining to the facilities of the accommodation, during office hours.  

For maintenance request that require urgent attention (e.g. black out, pipe burst, lift breakdown) during non-office hours, do call through the UCI One Number 24 hours hotline, 6601 7878, and press “1” for Maintenance. Alternatively, you may contact your duty Resident Assistant (RA) for assistance.  

Do note that residents are responsible for all damages and losses to furniture, fixtures and furnishings, including doors and windows in the apartment / common areas. Should repairs be the result of damage, breakage, or vandalism, all residents residing in the apartment at the point of report will be held collectively accountable, unless the individual resident(s) responsible is (are) found. If you witness any damage being done, please report the matter immediately to your Housing Services Office/Resident Assistant or Campus Emergency & Security at 6874 1616 (24-hour operation). 

A) PGPR, Houses @ PGP, Residential Colleges, and UTown Residence

Air Conditioning (for Air-Conditioned Rooms) is offered on a pay-per-use model via the Electricity Vending System (EVS). The tariff will be pegged to but not exceeding the prevailing electricity rate which might be reviewed from time to time.

Residents living at these hostels may purchase the air-con credits using credit cards (VISA or MASTER) online at https://cp2.evs.com.sg/

B) Halls of Residence

Rooms at the Halls of Residence are not air-conditioned. However, for rooms which have additional socket points for air-conditioners, residents may apply to bring their own portable air-conditioner. Please note that prevailing charges will apply as well. 

C) College Green

Residents at College Green will be charged a fixed rate for Air-conditioning usage.  

Wireless Service is available on campus. Simply log on to the NUS Wireless network (NUS_STU or NUS_STU_2-4GHz) in your room, apartment, lounge and other common areas seamlessly using your NUSNET ID. 

You can also enjoy seamless access to NUS Wi-Fi services by using the uNivUS App’s “NUS Wi-Fi Checker” feature which will help you find and connect to NUS hotspots effortlessly and provide instant feedback on Wi-Fi connectivity.  

Download uNivUS: Download the uNivUS App from your device’s app store. 

Open the App: Launch the uNivUS App on your device. 

NUS Wi-Fi Checker: Look for the “NUS Wi-Fi Checker” feature within the app. It will help you identify NUS Wi-Fi hotspots and ensure a smooth connection. 

For College Green residents, Wireless Service is available throughout your Unit. The SSID and Password is located on the modem, next to the TV at Level 1.

For Halls of Residence, there is a physical Access Point (AP) router in each room below the study table to enhance a seamless wireless internet access. Students should report any defects upon check in; as a replacement cost at prevailing rate will be charge to current resident if it is found to be broken/damaged upon check out.

Please call NUS IT Care at 65162080 or email them at itcare@nus.edu.sg For College Green, please follow the instructions pasted on the wall near the modem for technical support. Should you continue to encounter any difficulties, please contact the Management Office directly.

Please advise the sender of the parcel/registered letter to write your local contact number on the parcel or letter. Once the courier service is here to deliver your item, they will contact you at the given number. You will be required to sign for the parcel/registered letter personally. If you are unable to collect the parcel/registered letter, you are advised to make your own arrangement with the courier service to have the item delivered on another day. For special assistance with parcel collections, please contact your respective Management offices.

NUS provides guest accommodation for visiting academics, consultants, external examiners and short-term University visitors who are on official business at the invitation of Deans/Directors or Head of Departments. Overseas Research Fellows and Research Assistants on grants as well as foreign postgraduate students pursuing higher degrees overseas are eligible for transit accommodation subject to the availability of rooms. Visiting parents of NUS students are also eligible for accommodation if vacancies exist.

To check for guest room availability, please visit https://uhms.starrezhousing.com/StarRezGuestX

The Application fee ($27.25) and Acceptance fees ($200) are collected by OSA and instructions to the online e-payment link will be provided in your Acceptance guidelines.

HALLS OF RESIDENCE

1. KENT RIDGE HALL

Kitchenettes

• The kitchenette is found in level 4 of every block within Kent Ridge Hall other than Block A
• For fire safety reasons, all kitchen appliances with open flame or heating element that are not provided by the Hall are strictly prohibited.
• There is a refrigerator, microwave oven, kitchen sink, a stove and a water dispenser (hot/cold) in each kitchen

Pantry
There is a refrigerator, kitchen sink and a water dispenser (hot/cold) in each pantry

2. SHEARES HALL

For Sheares Hall, we have the following facilities

Kitchenettes

• The kitchenette is found in level 5 of every block within Sheares Hall
• For fire safety reasons, all kitchen appliances with open flame or heating element that are not provided by the Hall are strictly prohibited.
• There is a refrigerator, microwave oven, kitchen sink, a stove and a water dispenser (hot/cold) in each kitchen

Pantry

The pantry is found in every level of all blocks within Sheares Hall

There is a refrigerator, kitchen sink and a water dispenser (hot/cold) in each pantry

3. TEMASEK HALL

6. KING EDWARD VII HALL

For Raffles and KEVII Hall, we have the following facilities

Kitchenettes

For fire safety reasons, all kitchen appliances with open flame or heating element that are not provided by the Hall are strictly prohibited.

There is a refrigerator, microwave oven, kitchen sink, a stove and a water dispenser (hot/cold) in each kitchen.

Laundry Rooms (Raffles Hall)
The laundry rooms are equipped with washing machines. The dryers at RH are located at communal hall, level 1. The laundry room at KFH (Block 7 and Block 8) is equipped with washing machines and dryers.

Laundry Rooms (KEVII)
All laundry rooms in KEVII Hall are equipped with Washing machines and dryers.

UNIVERSITY TOWN (UTOWN) and RIDGE VIEW RESIDENTIAL COLLEGE (RVRC)

1. COLLEGE OF ALICE AND PETER TAN (CAPT) and RESIDENTIAL COLLEGE 4 (RC4)

• In the Residential Colleges, there is one kitchenette within each neighbourhood (at Level 16, 13, 10, 7, 4)
• Each neighbourhood comprises three floors. Each floor comprises of three 6-bedroom apartments and 24 single units.
• There is a refrigerator, microwave oven, kitchen sink, a stove and a water dispenser (hot/cold) in each kitchen

Cooking or the use of naked flames is not permitted in the Room. Preparation of food is strictly restricted to the respective kitchens provided.

Laundry Rooms

• In CAPT and RC4, there are five laundry rooms located Levels 17, 14, 11, 8, 5.
• The cost incurred would be $1.00 for a 30 minute washing cycle and $1.00 for a 45 minute drying cycle.
• The payment is available by coin and EZ Link Card payment. Other cards e.g. Nets Flashpay is not accepted.

2. NUS COLLEGE (Cinnamon Wing) and  TEMBUSU RESIDENTIAL COLLEGE

• In the Residential Colleges, there is one kitchen within each neighbourhood/houses (at Level 5, 9, 13, 17 & 21)
• Each neighbourhood comprises three/four floors.
• Each floor will typically comprise three 6-bedroom apartments and 18 single units.
• There is a refrigerator, microwave oven, an induction cooker and water cooler in each kitchen.

Cooking or the use of naked flames is not permitted in the Room. Preparation of food is strictly restricted to the respective kitchens provided.

Laundry Rooms

• There are two Laundry Rooms in each Residential College. (Located on the 9th floor and 17th floor).
• In addition, there are one/two drying areas on each floor.
  The cost incurred would be $1.00 for a 30 minute washing cycle and $1.00 for a 45 minute drying cycle.
• The payment is available by coin and EZ Link Card payment and Paylah. Other cards e.g. Nets Flashpay is not accepted.

3. UTOWN RESIDENCE

• There is a Laundry Room at Level 2 of each tower.
• Common Lounge at Level 1 and Level 3 of both towers
• There is a rooftop garden available for all residents’ usage at Level 8 rooftop.
• A Bicycle Room is available at Level 2 of UTown Residence (located outside main foyer, near FCR). You can access them using the issued UTown Residence access card or Student Matriculation Card for your apartment.
• Rubbish chutes are available at each floor of the Residence, please throw your rubbish into the rubbish chute.
• An open activity area is located at B1 of both North and South Towers

Cooking or the use of naked flames is not permitted in the Room. Preparation of food is strictly restricted to the respective kitchens provided.

4. RIDGE VIEW RESIDENTIAL COLLEGE (RVRC)

Residents of RVRC could make use of the facilities and resources for related events/activities by making reservation via RVRC Facilities Booking System (FBS),  https://rvrcbooking.nus.edu.sg. You should email  rvrc_roombookings@nus.edu.sg should you require further assistance. This booking is administered by college office.

PRINCE GEORGE’S PARK RESIDENCE (PGPR) and HOUSES @ PGP

At PGP, we have several facilities such as the Gym, Badminton Courts, a Multi-Purpose Court, Tennis Courts, Music Rooms, and BBQ pits. Please contact Housing Services @ PGP to make a booking.

Other facilities such as the fitness corner, student lounges, basketball courts, cluster kitchens are opened for residents’ usage on a first-come-first-served basis.

ATM machine The nearest ATM machines are located at Kent Ridge MRT station and National University Hospital.

Canteens There are 2 canteens and a cafe within PGPR.

Laundry Rooms Each Residence has a 24hr laundry room allocated at each Residences / Houses (Residents will need to provide their own detergent. There are coin vending machines at the foyer, next to our Management Office at Block 6 Level 2.) 

COLLEGE GREEN (CG)

At College Green, we have several facilities such as the Basketball court, Badminton court, Tennis court and Table tennis. To utilize these areas please proceed to the Security Post to make a booking. Various areas such as the fitness corner and Multi-Purpose Hall are on a first-come-first-serve basis. More information may be found here:  https://lkyspp.nus.edu.sg/our-people/our-students/college-green-dunearn-road-hostels/facilities-at-college-green

The use of portable appliances, including portable air-conditioners, mini fridges and fridges may be allowed in certain rooms, subject to available electrical points and Management approval. Please refer to the following appliance application charges.

To apply for usage of portable air-conditions or other appliances, please contact your Housing Services Management Office.

Cooking is generally not permissible in individual rooms. Kitchenettes and pantries are available in Residences at specified locations. For fire safety reasons, all kitchen appliances with open flame or heating element that are not provided by the Residence are also strictly prohibited. 

For College Green, cooking is permissible in your unit. For hygiene purposes, utensils are not provided.

You may check the room availability and book via UHMS website https://uhms.starrezhousing.com/StarRezGuestX and any further enquires on Guestroom bookings can be sent to housing.guestresv@nus.edu.sg

You will be allocated breakfast and dinner credits in your account in the Dining App. These credits are utilized when you scan and deduct a credit at the dining hall to redeem your meals.

Please refer to this website for the prices:

Hostel & Meal Plan Rates – NUS OSA

Meals are served six days per week:

Monday to Friday (Breakfast and Dinner);

Saturday (Breakfast) and Sunday (Dinner).

The meals are served at the following times:

Residential Colleges / NUS College

Breakfast: 7.00am to 10.30am

Dinner: 5.30pm to 9.30pm

Halls of Residence

Breakfast: 7.00am to 10.00am

Dinner: 5.30pm to 9.00pm

Please note that at all Dining Halls, Breakfast & Dinner is served on weekdays. On weekends, Breakfast is served on Saturdays only and Dinner is served on Sundays only. 

The meal plan is compulsory for all residents who accept a room offer in the Residential Colleges, Halls of Residence and NUS College. You will be required to subscribe to both breakfast and dinner.  There are no refund or exchange arrangement.  Student going on internship outside of NUS campus must be aware that they may miss some meal period.

You are required to download the mobile application ‘NUS Hostel Dining’ from Apple Appstore or Google Playstore onto your mobile phone and login using your NUS ID and password. The mobile phone must have a minimum Android version of 9.0 and above. Upon logging in, scan QR code at individual dining station and indicate the number of meal credits to deduct.

*Please note that certain phone models purchased from overseas not might be able to support the app. Example: Xiaomi, Huawei, Oppo.

Upon logging in, scan QR code at the dining station and indicate number of meal credits to deduct.

You will be given 108 meal credits per meal for Semester 1 and 100 credits per meal for Semester 2.

You may approach the Catering Supervisor at the Dining Hall and they will direct you to the Offline Manual Recording System (OMR) to either scan for a meal coupon or key in manually your student ID details to redeem your meal.

Pricing structure for Breakfast and Dinner are different, therefore meal credits are non-interchangeable (ie. Breakfast credits can only be used during Breakfast period).

Meal credits expires only at the end of the semester.  Unused credits at the end of the semester will be forfeited.

Yes, there is no instalment payment for meal plan.

If you are checking in late and liable for full semester accommodation fees, you would have the semester entitlement for meal plan. If you are offered late accommodation and liable for prorated semester accommodation fees, you would have prorated semester entitlement for meal plan.

Dining hall is in operation throughout the semesters even during public holidays with the exception of Chinese New Year Period, which would be advised closer to date.

Residential Colleges / NUS College

Breakfast –

• Muslim
• Western
• Asian and Non-Halal Vegetarian, Noodle/ Congee/ Dim Sum
• Cereal
• Daily Counter
• Counter such as sliced bread, Coffee, Milo and etc.

Dinner –

• Muslim
• Indian and Halal Vegetarian
• Western
• Asian and Non-Halal Vegetarian
• Noodle
• Counter such as Salad, Soup, Cordial Drink

Halls of Residence

Breakfast –

• Asian or Western
• Local / Western
• Dim Sum / Pau
• Cereal
• Grab & Go

 Dinner –

• Asian (economy rice)
• Dinner Special

Hall residents who require Halal or Vegetarian option have to inform the Housing Services office of your diet requirement as these meals have to be especially catered for.  Please indicate your preference for Indian or Chinese Vegetarian.

Menu are posted at common lounge notice boards and are available on the Dining App.

Residential Colleges / NUS College

You are only allowed to utilise a maximum of 3 credits per meal.

Halls of Residence

You are only allowed to utilise a maximum of 3 credits per meal.

Credit is deducted against the total allocated credits for the semester.

(e.g. Resident A has 108 meal credits for breakfast in semester 1. If he redeems 2 sets of meal. He scans QR code and select to redeem 2 credits. The credit balance = 108 – 2 = 106)

You will be able to check your balance and history from the Dining App.  Select the appropriate module function in the Dining App.

Students can only utilise their credits within their own colleges/halls’ dining hall. (eg. CAPT-RC4 students cannot go over to Cinnamon-Tembusu dining hall to consume their Meals)

You may contact the respective HS college offices and they will direct you to the correct person in charge who would advise or assist you in your meal plan requirements.

Based on the meal credits, students can top-up 6, 12 or 18 meals to their preferences. Students would need to proceed to the respective HS office to find out about the details.

You may give your feedback directly to the caterer or send a feedback through the Dining App.

Each college/hall also has a dining committee/JCRC which you can share your ideas or concerns with.

For urgent dining matters, (eg: food safety, hygiene matter) please approach the Dining Vendor immediately.

Credits can be transferred between students staying at the same hostel. To transfer credits, you would need to select ‘Transfer credit’ from the profile page, enter in the NUS Net-id of the recipient and confirm the number of credits to transfer. The consumption limit per breakfast/dinner period would still apply.

No, there will strictly be no cash payments. Students can only use meal credits to purchase their meals.

If you need to pack the food to your room, you are required to have your own packing materials. Students are strictly not allowed to bring up any crockery outside the dining halls.  Students who violate this rule will be reported to the college/hall Master. 

Yes, the dining halls would be closed during Chinese New Year period (email would be sent out to residents closer to date).

There would be no refunds for meal plans. You may transfer the credits to your friend.

You may submit a ticket via the NUS ServiceHub

No. Smoking and alcohol consumption is strictly prohibited within the University premises.

Dual Wallet is an enhancement feature in the ‘NUS Hostel Dining’ app which allows hostel students to  make purchases at participating canteens in NUS using a portion of their meal credits from the dining hall. 

The F&B cash value can be found on the ‘NUS Hostel Dining’ app. The F&B cash value acts as an accepted payment mode at participating canteens in NUS.  

Please refer to NUSmart Dining App for more details.

Android: https://play.google.com/store/apps/details?id=sg.edu.nus.nusmartdining

Apple: https://apps.apple.com/sg/app/nusmart-dining/id1524406881

You can use the DW function when ordering at the canteen’s kiosk or canteen stall’s counter by scanning the QR code in the hostel dining app for payment. When using NUSmart Dining App to order, select “Hostel Dining Credit” as payment mode.

The accommodation fees will be available via the online payment portals, UHMS and NUSFastPay, by the second week of the semester. No hard copy bill will be sent. Students will also be informed via email notice sent to their NUS email account once the bill is ready.

The hostel fee comprises of:

a) Room Rental

b) Meal Plan

c) Registration Fee

d) Miscellaneous Fees

Rental Rates / Meal Plan Rates:

i) For Undergraduate / Exchange students, please refer to
Hostel & Meal Plan Rates – NUS OSA

ii) For Graduate / Self-Funded students, please refer to
Hostel & Meal Plan Rates – NUS OSA

Note: For students under self-funded graduate programmes paying non-subsidized tuition fees, your hostel fees will be charged at the non-subsidized rate. For the list of self-funded programmes, please visit this link: https://www.nus.edu.sg/registrar/docs/info/administrative-policies-procedures/self-funded-graduate-programmes.pdf

Please log in to https://uhms.nus.edu.sg/students and select the option ‘Statement of Account’ in the menu. Select the dates of transaction and print statement.

a. Interbank GIRO Payment

We encourage students to pay the accommodation fees through GIRO. The GIRO Application is a one-time setup for automatic fee deduction from your local bank account. It is used for payment of Hostel Fees, Tuition Fee, Miscellaneous Student Fees (Student Services Fee and Health Service Fee), and other fees such as Transcript Fee.

You can update your bank account details in EduRec under “Manage Bank Account” > “GIRO Bank Account (Debit Bank Account)”. More details on GIRO Application can be found at http://www.nus.edu.sg/finance/students/student-finance-matters.html.

Upon successful application of GIRO, you would need to ensure that there is sufficient fund in your bank account on the GIRO deduction date.

b. Other Payment Modes

Apart from GIRO, other payment methods for hostel fees are listed below:

No cash payments are accepted. You can refer to Q4 for the available payment methods.

For students receiving Scholarship/Financial Aid, the funds that are credited into EduRec will be used to offset against any outstanding Tuition Fees first, any balance will then be transferred to offset against the outstanding Hostel Fees. For the disbursement timeline, please check with your scholarship/financial aid provider directly.

For undergraduate students, please refer to http://www.nus.edu.sg/oam/financial-aid

For graduate students, please refer to http://www.nus.edu.sg/admissions/graduate-studies/scholarships-financial-aid-and-fees.html

For PSEA applicants (eligible students only), please refer to https://www.nus.edu.sg/oam/financial-aid/loans/post-secondary-education-account-(psea)-scheme > Ad Hoc Withdrawal form

• We advise you to make payment for the hostel fees first. Once the PSEA funds are disbursed, it can be used to offset against your future accommodation fees. Alternatively, you can write to us at hs.finance@nus.edu.sg if you prefer having a refund.

Unsuccessful payments may be due to credit limit exceeded.

Check if your credit/debit card has a daily spending limit. You may try to split and make the payments over 2 days. Do be mindful to complete your payment before the deadline. Alternatively, you may wish to use another card.

If you still encounter errors/unsuccessful payments after trying the above, please take a screenshot of the error/unsuccessful payment page and email it to hs.finance@nus.edu.sg

Non-payment of hostel fees may result in a Financial Hold (FH) and Negative Service Indicator (NSI) being tagged against your Student Account.

Students with FH and NSI will:

• (FH) Not be able to apply for housing and/or vacation stay
• (NSI) Not be able to enroll for any course
• (NSI) Not be able to view exam results
• (NSI) Not be able to view/ receive transcript
• (NSI) Have their student status/conferment letter/degree scrolls withheld

If you have been offered the accommodation after the start of the semester, your hostel fees will be prorated. Otherwise, there will be no prorating of hostel fees.

If you are checking out due to personal reasons, there will be no refund. If you are checking out due to course related reasons (e.g. withdrawal of studies from NUS, exchange or internship program, student status change to part-time), please seek further advice from your respective hostel.

You may email us at hs.finance@nus.edu.sg

Prior to checking availability, kindly liaise with your faculty admin for inquiries on eligibility for campus accommodation. Your faculty admin will assist you with your housing application if you are eligible. Early submission of application is encouraged to avoid disappointment due to limited vacancies during peak period.

Only visitors on official business at NUS are eligible for guest accommodation on campus. Please drop an email to housing.guestresv@nus.edu.sg if you are looking at guest rooms in student hostels or submit a request via the UCI NUService Hub (Housing Services -> Faculty Accommodation -> Faculty Housing Availability) for apartments at Kent Vale.

Located within walking distance from the Kent Ridge Campus, Kent Vale is located opposite the Kent Ridge campus, at the junction of Clementi Road and the Ayer Rajah Expressway (AYE). Kent Vale 1 offers 3-bedroom and 2-bedroom apartments; whereas Kent Vale 2 offers 3-bedroom, 2-bedroom and 1-bedroom apartments in our newly built blocks. Currently, Kent Vale is the dedicated housing for eligible staff and visiting staff of NUS. 

Extension of stay depends on availability of the room and also on the employment contract. Please submit a ticket via the UCI NUService Hub (Housing Services -> Faculty Accommodation -> Faculty Housing Availability)

Full or partial cancellation of accommodation should be in writing and emailed to us at least thirty (30) days before the check-in date to avoid penalty charges. A refund will be processed via Banks transfer to your designated bank account within 30 days of receiving your email. Notice of less than 30 days will result in a  levy of administrative fee equivalent to one (1) night’s accommodate charge for each apartment/room reserved. The balance of the payment received will then be refunded. Please note that all bank charges incurred during the refund will be borne by the applicant/guest.

Kent Vale is located within walking distance from the Kent Ridge Campus, opposite University Culture Centre, near the junction of Clementi Road and the Ayer Rajah Expressway (AYE).

Directions from Kent Ridge MRT to Kent Vale
Bus services are available free-of-charge with the NUS Internal Shuttle Bus Services. You may board service K and BTC from Kent Ridge MRT Station which brings you directly to Kent Vale. In addition, Service E will stop at Kent Vale during the Semester 1 and 2, excluding Vacation period)

Public Bus Services nearby Kent Vale:

1. Bus 33: https://www.transitlink.com.sg/eservice/eguide/service_route.php?service=33
2. Bus 96: https://www.transitlink.com.sg/eservice/eguide/service_route.php?service=96
3. Bus 183: https://www.transitlink.com.sg/eservice/eguide/service_route.php?service=183
4. Bus 188: https://www.transitlink.com.sg/eservice/eguide/service_route.php?service=188
5. Bus 188E: https://www.transitlink.com.sg/eservice/eguide/service_route.php?service=188ehttps://www.transitlink.com.sg/eservice/eguide/service_route.php?service=188e

There are free internal shuttle buses plying the route from Kent Vale to these campuses. You may also refer to link for route details and timing.

You may call ComforDelgro taxi booking hotline 6552 1111 to book a taxi. In addition, Private Hire vehicles are available for booking as well. 

Additional Access Cards can be obtained by submitting a separate request to the Kent Vale Management Office for approval. 

Should there be any lost or damaged Access Card, a penalty fee of S$25 (payment by cash, cheque, credit card) will be charged for each lost/damage/non-returned Access Card. Payment can be made at Kent Vale Front Desk during office hours.

You may refer to link for more information.

You may book the facilities at Kent Vale through https://aces.nus.edu.sg/fbs/ADFSLogin. Please use your NUS User-ID and password at the login page.

Recycle chutes are only provided for KV 2 apartments. For KV1 apartments, recycle bins are located on the first floor. 

Residents are strongly advised not to have more than one pet in their apartments.

Faculty members who wish to keep pets in their apartment must complete the “Pets Application” form. A confirmation email will be sent to you upon granting of approval. Only approved small breed dogs are allowed at Kent Vale 2 in BLK H & I. For dogs in particular, after approval has been given by the University, Faculty Members must obtain a copy of the dog licence from Animal Control, Agri-Food and Veterinary Authority of Singapore (AVA) and submit it to Kent Vale Management Office. Faculty members must ensure that they observe AVA’s licensing requirements. More information on dog breeds for approved premises may be found here: https://www.nparks.gov.sg/avs/pets/owning-a-pet/licensing-a-pet/dog-licensing

Kindly contact Kent Vale Management Office (Tel: 6601 7878) or submit a request via the UCI NUService Hub (Housing Services -> Faculty Accommodation) at least 4 weeks prior to your expected move-out date to arrange for an inventory check to be conducted before you vacate the apartment. We will also be able to provide you information on pre-moving out procedures (including info on liaising with SP Services for your deposit on utilities) and movers arrangement if you are hiring a moving company to assist with your move.

To facilitate prompt inventory checking out procedures, please make sure that before you vacate your apartment:

• All personal possessions/hired appliances are removed. CL-HS will not bear any responsibility for the loss of items/belongings once you return the keys upon vacating the unit.

• All sold items are removed. Faculty members who wish to leave behind any appliance(s) for the benefit of the next incoming occupant free of charge may do so subject to a review on a case-by-case basis by CL-HS.

Please log in the maintenance portal at https://myshms.nus.edu.sg/mySHMS/Default.aspx or by scanning the QR code below and logging in using your given User ID and Pin Number.

Only “invisible grilles” may be installed for the windows Only grey shaded Insect screens may be installed for the windows. All grilles, insect screens and solar films must be installed within the apartment. Faculty members shall not carry out any installation which may affect the external façade of the building without the prior written permission of the University. Faculty members who wish to put up grilles, insect screens and solar films are required to first seek consent from the University before the installation.

• Grilles at Kent Vale 1
  Grilles may be installed for the doors and windows.
  The grilles must be of aluminium material.
  All grilles must be white or metallic silver powder-coated.
  Grilles must be of approved design i.e. square pattern

• Grilles at Kent Vale 2
  Type of Grille: Vertical mode
  Grille Gap: 2 to 3 inch
  Material used: High tension standard steel metallic cable with clear PVC layer
  NUS will pay 50% of the cost of all grilles and insect screens installations for faculty members who have obtained prior approval from CL-HS as a matter of formality. After full payment has been made to the contractor, faculty members seeking the 50% reimbursement for such installation should submit the

Please refer to the Kent Vale House Rules and Kent Vale Minor Works Form

Housekeeping services are provided only for Serviced Apartments and available from Monday to Fridays (except Public Holidays). 

For long term stays of more than 7 days, bed linens are changed twice a week.  

For short stays of less than 7 days, bed linens are changed on alternate days. Used towels hanging on the hooks will be recycled. Used towels left on the floor will be exchanged.

Cleaning/housekeeping starts at 9am and ends at 5pm.

Kindly place your laundry in bags and fill up the laundry list (indicating the type of laundry services required and number of items accordingly) at our Front Desk. Do note that bags will not be provided.

For Normal service, collection will take place before 9.30am on Monday to Friday and the cleaned laundry can be returned the following Monday, Wednesday or Friday after 2.00pm.

For Express service, collection will take place before 9.30am and the cleaned laundry can be returned the same day 5.30pm. Please note that there is a 100% SURCHARGE.

Please note that there is no collection on weekends and public holidays.

If you need to request a baby cot or crib for a child 18 months or younger in a serviced apartment, please follow these guidelines:

Prior to Arrival: Contact the Allocation Team via the
UCI NUService Hub (Housing Services -> Faculty Accommodation -> Faculty Housing Availability) to request a baby cot or crib.

During Your Stay: Approach the front desk to request a baby cot or crib. Please note that this is subject to availability.

Baby cots and cribs are exclusively provided for serviced apartments and are subject to availability. For further assistance, please contact Housing Services at 6601 7878 or submit a ticket via the UCI NUService Hub (Housing Services -> Faculty Accommodation)

Full payment is required before check-in in order to secure the room reservation.

The occupancy/rental fee is due on the 1st day of every month.

Salary/honorarium deduction is arranged unless otherwise stated. You can refer to the actual payment method from the allocation letter.

Payment can be made at the Site Office during payment/collection hours, i.e. Student Hostels/Residences: Monday-Thursday 9.00am-5.30pm, Friday 9.00am-5.00pm

Alternative modes of payment include:

1. Payment by Cheque/Bank Draft
   – Cheques/bank drafts must be made payable to “National University of Singapore” and drawn on a bank in Singapore. Foreign cheques are not accepted. Please indicate the invoice number clearly on the reverse. The payment and payment advice (if any) should be sent to the address as shown on the invoice.
2. Payment by Interbank GIRO (For payment in Singapore Dollars and for Singapore Customers Only)
   – Credit your payment to: National University of Singapore
3. DBS Account No.: 7171-032-0320003133
   – Payment by Telegraphic Transfer

For Payment in Singapore Dollars:-

Beneficiary’s Name: National University of Singapore 

Beneficiary’s Account No. : 032-000313-3 

Beneficiary’s Bank: DBS Bank Ltd, Singapore 

Branch: DBS Great World City 

Bank Address: 6 Shenton Way, DBS Building, Singapore 068809 

Swift Code: DBSSSGSG

For payments by Interbank GIRO and Telegraphic Transfer, to ensure proper crediting to your account, please mail or fax (Fax no.: 65-67748332) your payment advice to: Office of Financial Services (Accounts Receivable) National University of Singapore University Hall, Tan Chin Tuan Wing #UHT-03-02 21 Lower Kent Ridge Road Singapore 119077

No, the accepted mode of payment are NETS, VISA, MasterCard and in local cheque. No cash payments are accepted.