Operational Development and Readiness Section develops and delivers seamless integrated services to the NUS community by working closely with our stakeholders and service providers.

ERT Operations Unit performs timely emergency responses and swiftly stabilizes emergency situations on campus.

Operation Development Unit oversees the strategic process of expanding partnerships by seizing new opportunities, all while aligning with customer requirements, regulatory standards, and industry best practices. It ensures service providers adhere to Service Level Agreements, contributing insights to security and fire safety in design sessions, and planning fire safety programmes for government’s Fire Code compliance.

Through Security Emergency and Readiness Unit’s resilience and preparedness initiatives, it empowers the community with knowledge and tools, enabling them to organise activities safely and respond promptly to crises through the Crisis Emergency Management framework. The Unit also collaborates with the Singapore Civil Defence Force (SCDF), Singapore Police Force (SPF), Ministry of Educations and Ministry of Home Affairs, Security partners and approved vendors to ready the university to effectively respond to emergencies and crises, including major incidents and accidents, security threats, terrorism acts, widespread diseases, and pandemic situations.