FAQ

We have prepared a list of FAQs and we hope you find the answers you are looking for.

Conference

Q: How do I book the guest apartment?

You may check the availability and make reservations at http://uhms.nus.edu.sg/Conference-Guest-Reg/. All available on campus housing will appear as per availability.

Q: What should I know about NUS Guest Accommodation?

NUS provide guest accommodation for visiting academics, consultants, external examiners on official business at the invitation of NUS Deans, Directors or Heads of Departments. Overseas Research Fellows and Research Assistants on grants as well as foreign postgraduate students pursuing higher degrees overseas are eligible for transit accommodation subject to the availability of rooms.

Other short-term University visitors (e.g. NUS Clinical attachments, NUS internship, NUS language courses) and parents of current students are also eligible for accommodation if vacancies exist.

Please make your arrangements well in advance of your anticipated arrival, as the number of guest rooms available is limited.

Q: I am a student in NUS and my parents want to visit me; is there any accommodation in campus for them?

Yes, they are eligible for guest accommodation on campus. You will need to make reservations beforehand, as the number of guest rooms available is limited.

Also, please note that the guest apartment is restricted to 2 persons stay and they must be parents.

Q: I am an alumnus of NUS. I will be visiting Singapore again. Can I book the guest apartment?

Only visitors on official business at NUS are eligible for the guest accommodation on campus.

Q: I am a student coming for internship during semester period. Will I be eligible for housing on campus?

Yes, you will be eligible for housing on campus, subject to availability.

Q: When is conference accommodation available?

Conference accommodation is only available during NUS Vacation period, which falls between mid-may to mid-july.

Q: How do I qualify for Conference apartments in NUS?

You qualify if you are one of the following:

  1. NUS student
  2. Participants of summer camp programs organized by NUS
  3. Participants of conferences/seminars organized by NUS
  4. Participants of camps organized by NUS student clubs and societies
  5. Visiting academics, exchange students or students who will participate in NUS programs
  6. Participants of the NUS Executive MBA Programs
  7. Parents related to all of the above, including those attending commencement (graduation) ceremonies.
  8. Non-NUS students – These may be students from other schools and universities on organized holiday study camps, holiday programs, and summer schools not arranged by NUS.
Q: Are the rates of facilities inclusive of logistics/amenities (i.e. AV system, chairs etc.)?

All rates quoted are inclusive of the AV system and tables and chairs. You may wish to check if you have any additional requests.

Q: What is the capacity of our conference facilities?

The capacity of our conference facilities are as follows:

  • PGPR – MPSH (max. 500pax)
  • PGPR – Auditorium (max. 236pax)
  • PGPR – 5 Function Room (varying from 50-100pax)
  • UTown – 2 Seminar rooms at UTR (max. 30 pax)
Q: Is there a discount for long term facility booking?

The rental rates are fixed and there are no discounts for long term bookings.

Q: What are the room types available for rent during vacation period?
Hostels Room Type
RVR & KFH Single
RVR Double
PGPR Single A (AC)
Single B
Single C
GSA Type 1
GSA Type 2
Q: What are the room rates?
Hostel Room Type NUS Student Non-NUS Student Public
RVR & KFH Single $19.00 $27.00 $42.00
RVR Double $14.00 $19.00 $30.00
PGPR Single A (AC) $30.00 $43.00 $69.00
Single B $20.00 $28.00 $44.00
Single C $19.00 $27.00 $42.00
GSA Type 1 $52.00 $76.00 $95.00
GSA Type 2 $43.00 $63.00 $85.00
College of Alice & Peter Tan, Cinnamon, Tembusu College Single (Corridor) $20.00 $28.00 $44.00
Single (6 BR Apartment) $21.00 $30.00 $47.00
Single (Corridor, AC) $25.00 $35.00 $55.00
Single (6 BR Apartment, AC) $26.00 $37.00 $58.00
(RC 4) Single (Corridor, AC) $25.00 $35.00 $55.00
Single (6 BR Apartment, AC) $25.00 $37.00 $58.00
Graduate Residence Single (4 BR Apartment) $22.00 $31.00 $49.00
Married Apartment $53.00 $78.00 $96.00
Single (4 BR Apartment, AC) $28.00 $39.00 $61.00
Married Apartment (AC) $67.00 $97.00 $128.00

Note:

  • Room rates stated are based on PER NIGHT/PER ROOM/PER PERSON (SUBJECT TO 7% GST).
  • Please note that payment is required upon confirmation of reservation.
  • Do note that for participants that are charged student rates, we will require a scanned copy of their individual valid student matric cards as verification.
Q: Is there a discount for conference room bookings?

The rental rates are fixed and there are no discounts for long term bookings.

Q: Are there catering services provided?

No, we do not provide catering. You may wish to hire an external caterer or we can recommend you a caterer.

Q: Can I cancel my reservation before my check-in date?

We need to be informed of any amendments/cancellation at least 30 days in advance. Cancellation notice of less than 30 days is subject to a penalty cost of one night charges.

Q: Can I get a refund if I will not be able to utilize my accommodation due to unforeseen circumstances, despite having already made full payment for my stay?

Yes, you will be able to get full refund if you inform us the cancellation 30 days in advance. Otherwise, there will be a penalty cost of one night charge.

Q: How far in advance am I able to make the facility booking?

You are able to book in advance of one year for NUS exam booking and six months for others activities.

Q: I am future conference participant; I will like to know what the facilities/amenities available in the room are?

Room rate includes provision of linen, pillow, pillow case, blanket and weekly basic housekeeping/cleaning services.

Q: What is the housekeeping/cleaning frequency?

Housekeeping/cleaning services will be provided once a week.

Q: Can I request for additional housekeeping/cleaning services?

Yes, you may at a cost of $15/service.

Q: Can I request for complimentary parking?

We are unable to provide the complimentary parking as the car park management does not come under us. You may contact Ramky Carpark Management at 67758241 if you want to purchase complimentary parking.

Q: Can we view the premises?

Yes, you may arrange with our Conference Marketing Team.

Q: Do you have any photos of the rooms?

Yes, you may find the photos on our website.

Q: When do I make my payment?

Full payment is required before check-in in order to secure the room reservation.

Q: What are the payment methods?

Payment can be made at the Site Office during payment/collection hours, i.e.

  • Student Hostels/Residences: Monday-Thursday 9.00am-5.30pm, Friday 9.00am-5.00pm

Alternative modes of payment include:

a) Payment by Cheque/Bank Draft

Cheques/bank drafts must be made payable to “National University of Singapore” and drawn on a bank in Singapore. Foreign cheques are not accepted. Please indicate the invoice number clearly on the reverse. The payment and payment advice (if any) should be sent to the address as shown on the invoice.

b) Payment by Interbank GIRO (For payment in Singapore Dollars and for Singapore Customers Only)

Credit your payment to:

National University of Singapore
DBS Account No.: 7171-032-0320003133

c) Payment by Telegraphic Transfer

For Payment in Singapore Dollars:-

Beneficiary’s Name : National University of Singapore
Beneficiary’s Account No. : 032-000313-3
Beneficiary’s Bank : DBS Bank Ltd, Singapore
Branch : DBS Great World City
Bank Address : 6 Shenton Way, DBS Building, Singapore 068809
Swift Code : DBSSSGSG

For payments by Interbank GIRO and Telegraphic Transfer, to ensure proper crediting to your account, please mail or fax (Fax no.: 65-67748332) your payment advice to:

Office of Financial Services (Accounts Receivable)
National University of Singapore
University Hall, Tan Chin Tuan Wing
#UHT-03-02
21 Lower Kent Ridge Road
Singapore 119077

Q: Can I pay by cash?

No, the accepted mode of payment at PGPR includes NETS, VISA, MasterCard and in local cheque. No cash payments accepted.

Kent Vale

Q: What are the housekeeping/cleaning/housekeeping services provided for serviced apartments?

Twice-Thrice a week cleaning/housekeeping includes changing of bed linens and towel linens. There will also be daily light cleaning/housekeeping: Clearing of rubbish, cleaning/housekeeping of used cups, plates etc, neatening up the beds and hanging back towels (unless it is very wet and dirty). Sweeping and mopping the floor applies when it is very dirty. Daily breakfast (exclude Sunday), and household items inclusive of bed linen, cutleries, pots and pans.

Q: What furniture/fittings are provided in the standard apartments?

Standard Apartment comprises of sofa, dining set, beds and standard appliances such as TV, refrigerator, oven, and washer & dryer.

Q: Is there a fixed cleaning/housekeeping schedule for serviced apartments?

Either Mondays and Thursdays OR Tuesdays and Fridays.
Cleaning/housekeeping will start at 9am and carries on till 5pm.

Q: What if there is no one in my serviced apartment during cleaning/housekeeping/housekeeping?

The room attendant will be using the management keys to access the apartment unless the tenant prefers he/she must be at home when cleaning/housekeeping takes place. There are also “Make up room” and Do Not Disturb” door knob signs for the tenant to hang outside his/her apartment.

Q: When are toilet papers changed for serviced apartments?

Toilet papers will be changed when there is one-third left during cleaning/housekeeping.

Q: Is the kitchen stove gas or electric in Kent Vale apartments?

Induction burner hob is used in Serviced Apartments. For other apartments, gas stove is provided.

Q: How do I operate the washing machine?

There is a washing machine manual available upon request. You may contact the Office of Housing Services at 66011883 for the manual.

Q: How do I operate the microwave oven?

There is a Microwave oven manual available upon request. You may contact the Office of Housing Services at 66011883 for the manual.

Q: How do I send my laundry?

You will need to fill up the laundry list (indicating the type of laundry services required and number of items accordingly) and place your laundry in the laundry bags that are provided in your apartment. Laundry bags are only provided to serviced apartments. You may also contact the Office of Housing Services at 66011883 or personally bring your laundry to our Front Office Reception Counter.

Q: Where do I dispose and/or recycle bulky items/general waste?

You may leave the bulky items beside the recycle/general waste chute and contact the Office of Housing Services at 66011883 to get assistance. However, recycle/general waste chutes are only provided for KV 2 apartments. For KV 1 apartments, bins are on the first floor.

Q: What are items that cannot be thrown in the recycle/general waste chute?

Bulky items such as carton boxes, glasses, microwave oven, fans etc. cannot be thrown in the recycle/general waste chute.

Q: Who can I contact to request for extra items or removing items?

You may contact the Office of Housing Services at 66011883 or email kvhelp@nus.edu.sg

Q: Who can I contact to request for baby cots/cribs?

Baby cots/cribs are only provided for serviced apartments. You may contact the Office of Housing Services at 66011883 or email kvhelp@nus.edu.sg

Q: Where can I find a babysitter?

You may contact the Office of Housing Services at 66011883 or email kvhelp@nus.edu.sg.

Q: Are there part-time cleaners?

If you are staying in a standard apartment, there are part-time cleaners. You may contact the Office of Housing Services at 66011883 or email kvhelp@nus.edu.sg.

Q: What is the laundry collection and delivery time?

For Regular services, collection will take place before 1100hrs and laundry will be returned the next day by 1800hrs.
For Express services, collection will take place before 1100hrs and laundry will be returned the same day by 1800hrs.

Q: How do I apply for accommodation/housing at Kent Vale?

To apply for accommodation/housing at Kent Vale, you would first need to be offered housing benefits in your employment contract with NUS. You may then submit a request through your department’s HR personnel.

All rental charges and related expenses will be charged to departments’ WBSes.

The utility bills for occupant’s will only be sent one to two months after each month’s stay as we would need to await the actual bills to arrive before we can bill your department.

As priority for our apartments go to our eligible faculty members, we will only be able to confirm availability for you approximately 1 month prior to occupant’s arrival.

Q: I am not offered any housing benefit in my employment contract; however, I am not a local staff and I need accommodation/housing. Can OHS help me to find accommodation/housing?

Office of Housing Services is unable to render any assistance as we are only managing accommodation/housing on-campus. Please contact your faculty administrator.

Q: How do I change my room/apartment?

No change of room/apartment is allowed except under special circumstances. Please email your request to the Allocation Team at ohsalloc@nus.edu.sg.

Q: Who do I contact when the equipment in my room/apartment are not working?

You may contact the Office of Housing Services at 66011883 or email kvhelp@nus.edu.sg.

Q: Who should I contact if I wish to extend my stay?

Extension of stay depends on availability of the room and also on the employment contract. Please contact the Allocation Team at ohsalloc@nus.edu.sg.

Q: What are the facilities and the operating hours of these facilities?

You may refer to http://nus.edu.sg/ohs/properties/kent-vale/ for more information.

Q: How do I book the facilities at Kent Vale?

You may book the facilities at Kent Vale through https://my.intranet.nus.edu.sg/irj/portal/facility_booking. Please use your NUS User-ID and password at the login page.

Q: How do I know where my apartment is located?

You may refer to http://nus.edu.sg/ohs/properties/kent-vale/images/kv-sitemap.jpg for the location map.

Q: How do I get to the Kent Ridge/Bukit Timah Campuses?

There are free internal shuttle buses plying the route from Kent Vale to these campuses. You may also refer to http://www.nus.edu.sg/oed/services/transport/shuttle-bus-services.htm for route details and timing.

Q: What do I do if I have purchased a private property?

According to OHR’s circular HR076/08, the University shall withdraw your housing benefit if you own or have owned, directly or indirectly, any interest in residential or commercial property in Singapore during the term of your appointment. Your housing benefit shall cease 3 months from the date of purchase or date of TOP, whichever comes later. You should also drop an email to the Allocation Team at ohsalloc@nus.edu.sg.

Q: When is the faculty member’s occupancy/rental fee due?

The occupancy/rental fee is due on the 1st day of every month.

Q: How is the occupancy/rental fee computed?

The occupancy/rental fee is charged on a monthly basis. If you did not stay for the full month, the Office of Housing Services will pro-rate the occupancy/rental fee according to the number of days that you actually occupied the apartment.

Q: How does the faculty member pay for his/her occupancy/rental fee?

Salary/honorarium deduction is arranged unless otherwise stated. You can refer to the actual payment method from the allocation letter.

Q: How does the faculty member pay for his/her utilities and telephone charges?

If you are staying in a serviced apartment, any related housing costs are already included in the rental rate. You need not pay for such costs separately.

If you are staying in a fully-furnished apartment, utilities and telephone expenses will be charged separately and statements relating to the expenses will be sent to you upon request by the Office of Housing Services. Such expenses will be deducted through the same payment method as your occupancy/rental fee.

If you are staying in a partially-furnished apartment, you will receive all bills directly from the respective service providers as the accounts are applied under your name.

Q: I am a student in NUS and my parents want to visit me; is there any accommodation/housing in campus for them?

You can check the availability of guest rooms as well as book the guest rooms in Kent Ridge campus from uhms.nus.edu.sg/Conference-Guest-Reg/Modules/Conference/ShortStayConferenceSelector.aspx.

Q: What are the estates for faculty housing in NUS?

Located within walking distance from the Kent Ridge Campus, Kent Vale is located opposite the Kent Ridge campus, at the junction of Clementi Road and the Ayer Rajah Expressway (AYE).

Kent Vale 1 offers 3-bedroom and 2-bedroom apartments; whereas Kent Vale 2 offers 3-bedroom, 2-bedroom and 1-bedroom apartments in our newly built blocks Pandan Valley offers 3-bedroom and 2-bedroom apartments.

Currently, Kent Vale and Pandan Valley are dedicated to housing for eligible staff and visiting staff of NUS.

Q: Where is Kent Vale?

Kent Vale is located within walking distance from the Kent Ridge Campus, opposite University Cultural Centre, near the junction of Clementi Road and the Ayer Rajah Expressway (AYE).

For more information on Kent Vale, kindly refer to http://www.nus.edu.sg/ohs/properties/kent-vale/.

Q: What are the types of units and its floor area available in Kent Vale and Pandan Valley?
Estate Apt Type Area (m2) Area (sqft)
Kent Vale 1 2 BR 120 1291
3 BR 140 – 160 1506 – 1722
1 BR 44.5 478
2 BR 100.3 1079
3 BR 145.3 1563
Pandan Valley 2 BR 120 1291
3 BR 155 1668
Q: How many units are there in Kent Vale?
Kent Vale 2 1 Bedroom 2 Bedroom 3 Bedroom Total
Block G (115) 42 42 46 130
Block H (117) 24 24 64 112
Block I (119) 22 22 66 110
Total 88 88 176 352
Kent Vale 2 1 Bedroom 2 Bedroom 3 Bedroom Total
Total 138 378 615
Q: Why is there difference in rental for the same type of apartment in Kent Vale?

Some rental differentiation will apply based on the level and orientation of the apartments.

Q: What are the differences between KV1 and KV2?

KV1 has a larger floor area as compared to the same apartment type in KV2; while KV2 was newly completed in 2012 and comes with newer furnishing and with provisions such as LCD TV, Built-in Oven and NUS LAN capability.

Q: What furniture/fittings are provided in the apartments?

Do note that all partially-furnished and standard apartments in Kent Vale are equipped with basic furniture and appliances such as sofa, dining set, TV console, bed, mattress, built-in wardrobe, TV, refrigerator, stove, microwave oven, washer and dryer. You shall provide your own bed linen, crockery, cutlery and other sundry items. For unfurnished apartments, only electrical appliances are provided (according to the Inventory List)

Q: Are there moving insurance for the mover services?

No, Moving insurance is not included.

Q: What are the differences between fully-furnished and partially-furnished apartments?

The fully furnished and partially-furnished apartments are extended to our faculty members who are eligible for University staff housing. For stay of less than one year, a fully furnished apartment will be assigned to the faculty members. These apartments will be equipped with utilities, telephone, internet and cable services.

A partially furnished apartment would be generally for long term stays (i.e. more than a year). However, tenants would have to apply for telephone, internet and cable services from their preferred service providers.

Both types of apartments come with basic furniture, air-conditioning, and some examples of the electrical appliances provided are television, refrigerator, washing machine.

Q: Where is the main office located?

We are located at:

Office of Housing Services (Reception counter)
New address at Kent Vale: 121 Clementi Road #01-19
Singapore 129802

Campus Visit

Campus visit for prospective hires will be organized on 2 sessions (working days only):
Every Tues, 10am
Every Thurs, 3pm

Q: Can I reserve the apartment before arrival?

No, selection is usually done upon arrival based on the available pool of apartments.

Q: Who do I approach for help pertaining to maintenance matters?

Please contact our Kent Vale Management Office directly at Tel: 66013178 or you can email them at kvhelp@nus.edu.sg for their assistance.

Q: Can I keep pets in my apartment?

Residents are strongly advised not to have more than one pet in their apartments.

Type of Apartment Kent Vale 1 Kent Vale 2
Partially-Furnished / Standard Apartment Please check with Management Office Approved pets and small breed dogs only for BLK H and BLK I
Serviced Apartments NA Pets are not allowed

Faculty members who wish to keep pets in their apartment must complete the “Pets Application” formshare.nus.edu.sg/ohs/ohs_website/Lists/Pets%20Application/NewForm.aspx. A confirmation email will be sent to you upon granting of approval.

Only approved small breed dogs are allowed at Kent Vale 2 in BLK H & I. The list of small breed can be found at http://www.ava.gov.sg/NR/rdonlyres/2FCF9F87-1FB1-49C8-A804-0611C26E95FA/13319/approvedsmallbreed.pdf

For dogs in particular, after approval has been given by the University, Faculty Members must obtain a copy of the dog licence from Animal Control, Agri-Food and Veterinary Authority of Singapore (AVA) and submit it to Kent Vale Management Office. Faculty members must ensure that they observe AVA’s licensing requirements. More information can be found at the AVA websitehttp://www.ava.gov.sg/AnimalsPetSector/SalesOfPetsOwnershipExhib/DogLicensing/

Q: Do I have to change the billing address of my telephone, internet, cable TV, water and utilities?

If you have existing cable and internet contracts with your service providers, you may wish to transfer these services to your new residential address. However, do note that the apartments in Kent Vale 2 have been equipped with residential Wi-Fi access (NUS LAN capability) at no additional cost.

If you have existing utilities (water, electricity and gas) services, you would need to terminate these services before you move in to Kent Vale 2. Thereafter, OHS shall transfer ownership of a new utility account to you.

Q: Is there any reduction in rental if some of the furniture items are removed i.e. not required in the Standard Apartment?

No, the rental will remain regardless of the furniture removed.

Q: Is it possible for me to change to another apartment?

Change of unit is not encouraged except if there are valid reasons such as change in family size or due to certain medical conditions certified by approved doctors. Change of unit is subject to availability.

Q: How many units are there in Kent Vale?
Kent Vale 2 1 Bedroom 2 Bedroom 3 Bedroom Total
Block G (115) 42 42 46 130
Block H (117) 24 24 64 112
Block I (119) 22 22 66 110
Total 88 88 176 352
Kent Vale 2 1 Bedroom 2 Bedroom 3 Bedroom Total
Total 138 378 615
Q: What do I need to know about Grilles and Insect screens installation?

Only “invisible grilles” may be installed for the windows

Only grey shaded Insect screens may be installed for the windows.

All grilles, insect screens and solar films must be installed within the apartment. Faculty members shall not carry out any installation which may affect the external façade of the building without the prior written permission of the University.

Faculty members who wish to put up grilles, insect screens and solar films are required to first seek consent from the University before the installation.

Grilles at Kent Vale 1

  • Grilles may be installed for the doors and windows.
  • The grilles must be of aluminium material.
  • All grilles must be white or metallic silver powder-coated.
  • Grilles must be of approved design i.e. square pattern

Grilles at Kent Vale 2

  • Type of Grille: Vertical mode
  • Grille Gap: 2 to 3 inch
  • Material used: High tension standard steel metallic cable with clear PVC layer

NUS will pay 50% of the cost of all grilles and insect screens installations for faculty members who have obtained prior approval from OHS as a matter of formality.

After full payment has been made to the contractor, faculty members seeking the 50% reimbursement for such installation should fill up and print the “Request for Payment to Individual” form found at share.nus.edu.sg/corporate/forms/finance/Payments.

The completed form together with the original receipt should be sent to Kent Vale Management Office.

Q: What is the rental model adopted by NUS?

Rental rates for University Housing are set based on the principle of cost recovery and ensuring that Kent Vale estate provides quality accommodation/housing and services for eligible faculty members.

Q: What do I need to know about Grilles and Insect screens installation?

Only “invisible grilles” may be installed for the windows

Only grey shaded Insect screens may be installed for the windows.

All grilles, insect screens and solar films must be installed within the apartment. Faculty members shall not carry out any installation which may affect the external façade of the building without the prior written permission of the University.

Faculty members who wish to put up grilles, insect screens and solar films are required to first seek consent from the University before the installation.

Grilles at Kent Vale 1

  • Grilles may be installed for the doors and windows.
  • The grilles must be of aluminium material.
  • All grilles must be white or metallic silver powder-coated.
  • Grilles must be of approved design i.e. square pattern

Grilles at Kent Vale 2

  • Type of Grille: Vertical mode
  • Grille Gap: 2 to 3 inch
  • Material used: High tension standard steel metallic cable with clear PVC layer

NUS will pay 50% of the cost of all grilles and insect screens installations for faculty members who have obtained prior approval from OHS as a matter of formality.

After full payment has been made to the contractor, faculty members seeking the 50% reimbursement for such installation should fill up and print the “Request for Payment to Individual” form found at share.nus.edu.sg/corporate/forms/finance/Payments.

The completed form together with the original receipt should be sent to Kent Vale Management Office.

Q: Why the need for revision to a 2-year rental framework?

Rental rates will now be maintained for a 2-year period, effective from date of new rental contract. With this, residents need not be concerned about rental adjustments shortly after they have moved into University Housing. This is a practice commonly adopted in open rental market in Singapore.

Q: Why the need for rental revision?

Rentals cover all routine, cyclical and improvement costs. Given the age of University Housing, the continuous building up of sinking fund is also required for cyclical and upgrading works, which would be due soon. This would ensure that our University Housing remains a viable and self-sufficient cost centre; that provides for a conducive and affordable housing to attract and retain eligible faculty members.

Q: How will the rental revision improve housing facilities and services?

It will enable routine maintenance as well as cyclical replacement works to be carried out on a timely basis to ensure that your living environment remains conducive and pleasant.

Q: How are the revised rentals compared to the market rates?

The revised rental rates remain affordable and represent a significant staff benefit as they are still very attractive relative to the current open market rental. For example: a standard furnished 2-bedroom apartment (about 100 sq m) in the same vicinity is leased out at approximately $3500 compared to the $1,500 for a 2-room apartment (120 sq m) at Kent Vale.

Q: Is it possible for me to move to the new Kent Vale 2 it is ready?

At this juncture, priority will be given to faculty members who are currently on housing allowance which will expire by 31 December 2012. Faculty members and their families residing in Kent Vale I may opt for Kent Vale II apartments, subject to availability. More details will be shared in due course as the project managers are focused in getting the KVII completed as soon as possible.

Q: How does the rental differentiation affect me?

The rental differentiation for Kent Vale apartments on different levels is as below:

  • Ground floor – Less $100
  • 8th floor and above – Increase $20 (exclude units with sea view, 8th floor and above)
  • Different facings – Increase $80 (sea view, 8th floor and above)
Q: What should I do if I want to move out of my apartment/leave?
  1. Before moving out of your apartment, you should contact the Kent Vale Management Office at 67750669 or 67751176 at least thirty days in advance to arrange for an inventory check. This inventory check should be conducted before you actually vacate your apartment.
  2. Otherwise, OHS will assume that all vacating faculty members are fully aware of their moving out responsibilities. OHS will then charge accordingly for any debris and defects discovered.
  3. To facilitate prompt inventory checking out procedures, please make sure that before you vacate your apartment:
    • All personal possessions/hired appliances are removed. OHS will not bear any responsibility for the loss of items/belongings once you return the keys upon vacating the unit.
    • All sold items are removed. Faculty members who wish to leave behind any appliance(s) for the benefit of the next incoming occupant free of charge may do so subject to a review on a case-by-case basis by OHS.
Q: How do i request for renovation works?
  1. Faculty member must complete the “Application for Renovation at Kent Vale” form found on share.nus.edu.sg/ohs/ohs_website/Lists/Renovation/NewForm.aspx at least one week before the actual date of carrying out the renovation works. After you have completed this form, simply go to the top of the page and click “Save and Close”. The form will be automatically submitted to OHS. A confirmation email will be sent to you to inform you of the status of your application.

PGPR

Q: What is the check out procedure like at Prince George's Park Residences?

Prior to your check out day

Notify management office of intended check out date

  1. Residents, who wish to perform early check out (before official check out date or the vacation stay end date), must inform Management Office at least one week in advance of your intended check out date.
  2. No notification is required if you are checking out on the official check out day, 12:00noon.
  3. For residents on Vacation Stay (full/partial), no notification is required if you are checking out on the end date that you have indicated in your application for Vacation Stay.

 

On your check out day

Before you proceed to the check out counter

  1. Before you proceed to the check out counter, please ensure that you have done the following:
    • Ensure that your room is clean as per check-in condition.
    • Switch off all lights, fans, air-con & electrical outlets.
    • Ensure that the windows are closed.
    • Clear all personal belongings from the room, cluster kitchen, cluster toilets & shoe racks of the common corridor.
    • Lock the room before you leave to proceed to the check out counter
  2. Please ensure that you take all your personal belongings with you and discard off any unwanted items properly. Kindly note that any belongings left behind after check out at the above mentioned areas will be discarded without further notice and the resident will be liable for any additional housekeeping fee. Do note that no claim can be made thereafter.

At the check out counter

  • On your check out day, proceed to the Management Office/check out counter to return the following items:
    • Access Card
    • Mailbox Key / Armband (Cluster Leader)
    • Wardrobe Drawer Key
  • Indemnity Form
  • Settle any outstanding fee (accommodation/ loss of any keys)
Q: After checking out, can I leave my belongings in the room and come back for it later?

Anything found after you check out will be removed and disposed of so please ensure you have all your belongings before proceeding with the check out.
Residents may be liable for any additional housekeeping fees incurred.

Q: How do I check out earlier than the official check out?

Kindly notify us by email at askpgpr@nus.edu.sg at least 2 weeks before your intended check out date.

Q: How do I check out later than the official check out date?

You will need to apply for vacation stay. Applications for the Vacation Stay received after the official application period will be considered as late applications Late applications will be subjected to a $10.70 administrative fee.

Q: Will I be refunded the balance amount if I check out early?

If you are checking out early due to personal reasons (exams have finished or semester has ended) there will be no refund.

If you are checking out due to other reasons (withdrawal of studies from NUS, exchange or internship program, student status change to part-time) please seek further advice with our Finance Department.

Q: I’m checking out on weekends/public holidays/after office hours. Where should I return my transponder and keys?

Please notify the respective Management Office 2 weeks prior to your intended check out date for after office hours check out. You are then required to clear any outstanding balances on their account and room inspection at least 3 days in advance from their intended check out date. After which you may return the transponder and keys to our Fire Command Centre (FCC, open 24 hours)

Q: Am I allowed to check out first and settle my outstanding payment later?

No. Residents are required to settle all outstanding payments before checking out. Please proceed to the Management Office to settle the outstanding charges.

Q: What is the check in procedures for Prince George's Park Residences?

For check in during office hours, please proceed to the check-in counter located at the Function Room 1. Kindly take note during the official check-in day, residents will be expected to wait for their turn to check-in. Queue numbers will be given to all waiting residents.

To speed up the check-in procedure, please fill-up complete the check-in form and prepare the following documents before proceeding to the check-in counter:

  • Matriculation Card (for returning students)
  • Student Pass (for returning exchange students)
  • NRIC (for new local students who have yet to matriculate)
  • Passport (for new exchange students who yet to matriculate)
  • Offer of Acceptance (for both new local/exchange students who have yet to matriculate)
Q: Who should I contact for after office hours check in?

Kindly notify our Management Office at least 1 week in advance.

You are required to confirm the exact check-in date and the time you will be arriving.

During our early check-in period (one week prior to the official check in date), our Function Room 1 will be open 24 hours to accommodate incoming residents for check in. Outside of this time period, please proceed to the Fire Command Centre (FCC, open 24 hours) to check in.

Q: My Student's Pass/Matriculation card application is still processing at the moment. What should I do for the check in process?

Student’s Pass: Please bring along the official letter from ICA (IPA letter) stating that the Pass is still processing.

Matriculation card: You will be able to check in without it, but we would need the matriculation or admission application number for verification purposes

Q: Can I have a copy of the Resident’s Handbook to familiarize myself with the Housing Rules at PGPR?

An online copy of the Resident’s Handbook is available athttp://www.nus.edu.sg/ohs/s_handbook/downloads/PGPR_Handbook.pdfand you can refer to it for more information on the rules and regulations.

Q: Is there a piano in the Music Rooms?

There are keyboards located in our Music Rooms.

Q: I’m planning an event, where can I make a booking for the Auditorium/Function Rooms?

You can proceed to the Management Office or contact us at 66011111 or write in to our general email askpgpr@nus.edu.sg for more information.

Q: Who should I contact pertaining to maintenance issues?

You can log in to the 24-hours fault reporting system for faster response and records in the system, at uhms.nus.edu.sg/Students using your NUSNET ID to raise your maintenance/housekeeping request. You can also call maintenance at 65165431 for any urgent maintenance issues.

Q: What are the various facilities available at PGPR?

We have several facilities such as the Gym, Badminton courts, a Multi-Purpose Court, Tennis courts, Music Rooms, and BBQ pits. To utilize these areas please proceed to the Management Office to make a booking.

Various areas such as the fitness corner, student lounges, and basketball courts are on a first-come-first-serve basis.

Cluster kitchens are located at each level.

Q: Where are the washing machines and dryers located for each residence?

Each Residence has a laundry room allocated to their respective areas at the locations below:

  • Residence 1 (Block 1 – 4) : Block 2 Level 2
  • Residence 2 (Block 5 – 8) : Block 5 Level 2
  • Residence 3 (Block 9 – 12) : Block 10 Level 2
  • Residence 4 (Block 15 – 19) : Block 18 Level B1
  • Residence 5 (Block 20 – 25) : Block 21 Level B1 & Block 24 Level B1
  • Residence 6 (Block 26 – 30) : Block 29 Level B1
  • Graduate Apartment (Block 13 and Block 14) : Block 13 Level 1 & Block 14 Level 1
Q: Do I need to buy my own detergent?

Yes. Detergent can be purchased at Nanyang Minimart.

Q: Where can I get change for the machines?

There are coin vending machines at the foyer, next to our Management Office.

Q: Are the laundry rooms open 24 hours a day?

Yes they are.

Q: Where is the closest ATM machine?

The nearest ATM machines are located at Kent Ridge MRT station and National University Hospital.

Q: Where are the canteens, and how much does the food cost?

There are two canteens located in PGPR: eCanteen which is located opposite of Residence 1 (turn left from the main entrance foyer).

Foodgle which is opposite Residence 5 (turn right from the main entrance foyer). Alternatively you can also eat at SupperHouse located next to Foodgle

The average price ranges from $2.50 – $5.00

Q: Where are the canteens?

There are two canteens located in PGPR: Foodclique which is located opposite of Residence 1 (turn left from the main entrance foyer).

PINES which is opposite Residence 5 (turn right from the main entrance foyer). Alternatively, you can also eat at Supersnacks located opposite Residence 4.

Q: What is my access card used for?

Your access card helps you to access the elevator to your floor, your cluster and your room respectively. Access card is assigned strictly to yourself and will not allow you to visit other floors in your block. Common floors do not require you to use the access card.

Q: Where do I collect my mail?

Contact your cluster leader as they will have the mailbox key. During the vacation period, you can personally collect your mail by borrowing the mailbox key from the Management Office. To do so, you will need to deposit your matric card.

Q: Can the Management Office collect a parcel on my behalf?

No. You have to contact the courier company directly for delivery.

Q: What is my mailing address?

Please refer to the following table on how to write down your mailing address.

Residences Block Cluster Unit Number Designated Room Number/Alphabet Mail Box Address Postal Code
PGPR Residence 1 1 01 Do advise your sender to add in your room number (Married Apartment) / alphabet (single rooms)

i.e A to O to distinguish your mail from your cluster mates’ mail.

21 Prince George’s Park 118420
2 02
3 03
4 04
PGPR Residence 2 5 10 27 Prince George’s Park 118425
6 11
7 12
8 13
PGPR Residence 3 9 14 29 Prince George’s Park 118426
10 15
11 16
12 17
PGPR Residence 4 15 27 37 Prince George’s Park 118430
16 28
17 29
18 26
19 25
PGPR Residence 5 20 23 35 Prince George’s Park 118429
21 24
22 21
23 22
24 20
25 19
PGPR Residence 6 26 07 25 Prince George’s Park 118424
27 08
28 09
29 06
30 05
Graduate Students Apartment 13 Unit number of the apartment 39 Prince George’s Park 118431
14

 

For your ease of reference, you can find your cluster address on the cluster corridor. If you are having difficulties getting your address correct, please approach the Management Office for clarification.

Q: I lost my access card. What do I do?

Please proceed to the Management Office to do a replacement of your access card.

The cost of replacement is $30.00.

Q: Who can I contact for IT related issues or Internet problems?

Please contact NUS IT Care at 65162080 or email them at itcare@nus.edu.sg

Q: How do I change my room?

Room change is subject to availability. Please approach the management office.

Q: When can I apply for vacation stay?

The vacation stay application will normally be open a month prior to the official check out date. An email notification will be sent out nearer to the date regarding the details.

Q: How many lots can I get for the luggage storage?

You are not allowed to apply for more than 1 lot per person.

Q: When will the luggage storage application begin, and what is the size of each luggage storage lot?

The vacation stay application will normally be open a month prior to the official check out date. An email notification will be sent out nearer to the date regarding the details.

The storage space is 90cm (L) x 60cm (W) x 80cm (H).

Q: I have been offered an accommodation for next Semester. When can I move in?

The official check in date is indicated in the offer of accommodation. If you intend to check in earlier, you may do so during the early check in period (1 week prior to the official check in date)

If you wish to check in earlier please notify our Management Office through the link that will be provided or through email at askpgpr@nus.edu.sg.

Q: If I missed the dateline for the application for next semester stay, how can I apply?

You can apply for accommodation for the semester stay with Hostel Admission Services. Please check with Hostel Admission Services with regards to the window for the application of semester stay.

Q: How do I shorten my vacation stay?

You can shorten your vacation stay at the Management Office but an administration fee of 1 week accommodation stay will be incurred.

Q: How do I extend my vacation stay?

You can apply through the Management Office and there will be no administration fee incurred. However, it is subjected to room availability and Management approval.

Q: If I want to transfer from another hostel to PGPR or PGP House, how can I do it?

You will need to approach Hostel Admission Services directly to enquire about the inter-hostel transfer.

Q: Where can I buy things to clean my room?

You can buy most of your cleaning materials at Nanyang Minimart.

Q: Are bed linens and sheets provided?

No, you will have to purchase your own bed sheets.

Q: Can I cook here and are the utensils provided?

Yes, you are able to cook in the kitchen facilities provided. However utensils are not provided and you will need to bring your own.

Q: I am a student in NUS and my parents want to visit me; is there any accommodation in campus for them?

Please check our website for guest rooms information and availability atuhms.nus.edu.sg/Conference-Guest-Reg.

You may wish to refer to www.nus.edu.sg/osa/housing/General/options.html for a list of contact to the respective halls and residences as each manage small number of guest rooms within the student accommodations

However, due to the limited availability of these guest accommodations, priority will be accorded to guest visitors on official university business.

Q: How can I get a copy of my invoice/receipt/statement of account for my hostel accommodation?

For copies of your invoices, receipts or statements of account, kindly approach the finance officers of the respective property.

Q: Are wireless internet services in the rooms?

Yes.

Q: When do I need to pay for the accommodation fee and how do I go about paying for my fees?

The payment is due within 1 week from your check-in date. You will be required to pay for the full accommodation fee via the methods below.

Location Payment Modes
(a) Online Student Portal:

https://uhms.nus.edu.sg/students

  • Credit / Debit card : Amex, VISA, MasterCard
  • eNets
(b) Student Service Centre at Yusof Ishak House
  • NETS
  • Credit /Debit Card (Self-service kiosks)
(c) Management Office at PGPR
  • NETS
  • Credit / Debit card : Amex, VISA, Master card
  • Local cheque / Bank Draft

Do note that cash payment is not accepted.

RVR

Q: How do I know if I have a GIRO account?

Student can go to MYISIS to check for a GIRO account using their User-ID and password.

Q: Can I pay accommodation fees by installments?
You may write in to the front desk counter, but it is subject to approval.
Q: Who should I look for to get assistance pertaining to financial aid?
RVR does not provide financial aid. However, you may check with OFS.
Q: I want to cancel/shorten my vacation? Do I have to pay a penalty?
1 week of hostel fee from check out date, regardless of vacation stay check in status.
Q: I am going for SEP in 2nd week of August, if I accept OSA offer for housing, will my deposit be refunded?
Acceptance fee will be refunded upon submission of document for verification.
Q: I have submitted my cheque to SSC for my hostel fee but I receive emails stating that my hostel fee has not been received. I have checked with SSC and the officer tells me that the cheque has been forwarded to OFN. What should I do now?
You may come to RVR management office with details of your cheque number and the date that you submitted it to SSC. We will then email to OFS to check.
Q: I wish to extend my stay for one more week as my flight has been delayed. Is there any penalty charge for overstaying?
You may extend but subject to room availability and there is no penalty fee charge for extension.
Q: I am not aware that I need to apply for my vacation stay, now what do I do? Any penalty charges for over staying?
You may approach the management office to apply for late application and make payment for the hostel vacation fees. There will be a late application fee of $10.70.
Q: Can RVR staff act as my guarantor?
No, they cannot.
Q: Can I use nets or credit card to pay for my hostel fees at Singpost?
You can only pay using cash or nets at Singpost, but you must also have the invoice.
Q: My friends and I are going back home for vacation and I want my room to be used as storage. I will pay for the entire vacation. Will there be any penalty if the management office finds out about this situation since I did not declare this earlier?
You can apply for the entire vacation and use your room as storage for your own usage. Do not allow others to use your room. If RVR Management office were to find out, there will be a penalty charge.
Q: I am a student in NUS and my parents want to visit me; is there any accommodation in campus for them?
No, you cannot rent the student room for your parents. You can however rent guest rooms. Please check our website for guest rooms information and availability at uhms.nus.edu.sg/Conference-Guest-Reg.
Q: I am unable to open the door at the Tower Block even after it says access has been granted. Who do I approach for help?
Please approach the management office and produce your matric card to confirm that access that has been activated. Should the problem persist, please contact the Computer Centre HelpDesk at 65162080 or email itcare@nus.edu.sg. In the meantime, a temporary access card will be issued to you.
Q: I am offered a place in PGPR but I want to transfer to RVR. Is that possible?
Inter hostel transfers are subject to availability. Residents who wish to move to another hostel would need to approach Hostel Admission Services for their advice.
Q: I want to change my room location and from a single room to a double room. How do I do so?
Room change is subject to availability. Please approach the management office.
Q: How is the room allocation done and how do I choose my roommate?
Room allocations are under the purview of OSA and students are not allowed to choose their roommates or their nationality. For more information, please refer to HAS website at http://www.hosteladmission.nus.edu.sg/app/home
Q: What should I do if I have missed the dateline for online housing application?
Please write in to OSA via HAS website www.nus.edu.sg/osa/has/contactus or www.hosteladmission.nus.edu.sg
Q: How do I appeal for housing if my application was unsuccessful?
Please submit your appeal to OSA via HAS website www.nus.edu.sg/osa/has/contactus or www.hosteladmission.nus.edu.sg.
Q: Can I continue to stay in the same room? I prefer not to shift.
No, you have been assigned to a new room and you will need to transfer. The date of transfer will be made known later.
Q: I intend to check out early, can my friend take over my room?
No, your room will be returned to OSA and will be offered to students who are in the waiting list. Your friend may write towww.hosteladmission.nus.edu.sg for assistance.
Q: Can I apply for vacation stay if I am graduating in May?
You may apply for vacation stay till end of June, and not a full vacation stay.
Q: Does RVR provide storage room during vacation?
No, RVR does not provide storage rooms during vacation.
Q: My hall requires me to check out early, by end of May. Can I check in early into RVR in early June?
Subject to room availability. Temporary rooms are available. If your room is not ready, you will be assigned to a temporary room. You need to transfer to your actual room once cleaning is done.
Q: I am a post graduate student, can I stay in RVR for 2 days?
Yes, you can. However it will be subject to room availability and you will have to pay a higher room rate.
Q: I am an NUS student without a house. Can I stay in RVR for vacation stay?
Yes, subject to room availability and you can only stay until 1 July 2013.
Q: Who is granted access to my room? I feel unsafe and that my privacy has been intruded.
RVR staff has the right to enter your room with contractors to rectify your complaints about room defects or if we have disciplinary complaints against you.
Q: Who should I report to if I have internet problems during mass check in?
if you have internet problems within 2 weeks from the official check in date, you may approach the front desk to fill up a request form to ITCare. ITCare will then collect the forms from management office and they will contact you directly to follow up on your request.
Q: I am a new resident offered to stay in RVR. What is my earliest check in date?
The earliest check in date is one week before the official check in date subject to availability of your room. Kindly take-note that you will also have to pay for the hostel fees from the check in date up to the official check in date.
Q: I am currently a resident in PGPR/UTown, offered to stay in RVR for AY2013/2014. When can I shift to RVR?
You will be informed by management office when to transfer, approximately on 15 July 2013.
Q: Can I stay in my current room for vacation stay?
Yes, you may stay in your current room, but if there is a need you will be transferred to another room/block.
Q: Can my friend check in and collect the key on my behalf?
Your friends are not allowed to check in on your behalf. According to the housing rules, all room keys have to be collected personally from the office (during office hours) or the Duty Resident Assistant (after office hours).
Q: Can I pass my key to my friend to check out on my behalf?
Your friends are not allowed to check out on your behalf. According to the housing rules, all room keys have to be returned personally to the office (during office hours) or to the Duty Resident Assistant (after office hours).
Q: What is the Duty RA operating hours?
Duty RA operating hours is from 7 pm to 7 am. During weekends or public holidays, duty RA operates for 24 hours.
Q: What do I do if I cannot contact the Duty RA when I check out after office hours?
Contact duty RA between 3-4 hours in advance before you leave, this is to prevent disappointment. Any improper check out will result in a $60 penalty being imposed on you.
Q: How do I want to check out before the official check out date?
Please inform management office at least 1 week before intended check out date and make appointment for pre-check out inspection to be carried out 3 working days before check out date.
Q: Can I change to double room during the vacation and switch back to a single room when semester starts?
Yes, subject to room availability, proceed to RVR management office for arrangement and for billing matters.
Q: Can I collect my letters when I return to Singapore after a vacation? Will the letters be sent back to sender?
RVR management office will keep the letters for at least 1 month. We are not allowed to keep the uncollected letters for too long.
Q: While I am on a long vacation, can I use RVR address for my letters to be delivered by the postman since I do not have Singapore mailing address?
No
Q: Can RVR sign delivery packages on my behalf?
No
Q: How do I collect my mails?
For KFH residents, the mails can be collected at the mailbox located in the lounge. For RVR residents, letters will be delivered to resident’s room by your level or block RAs on weekly basis.
Q: My friend staying in KFH for the semester is checking out early to go for SEP. Can I apply to take over the room?
Any application for accommodation during the semester has to be made via HAS.
Q: Why has my application for accommodation at KFH been unsuccessful even though there is a room that has been vacant for almost one month since the start of the semester?
Whenever a student withdraws his application, OSA will offer the room to the next student on the waiting list and if the next student does not respond within the stipulated time, the room will be offered to the next student. This process may take awhile if more than 1 student turned down the offer. By the time a student on the waiting list accepts the offer it may be more than 1 month into the semester.
Q: Can I submit vacation stay application forms for KFH via email?
Yes you may submit the application via email to us but acceptance is subject to availability of rooms. However, please take-note that your room will only be reserved after the payment for the vacation application is made in full. Until then, the room may be given to the next student who applies and makes a full payment.
Q: I feel that there are intruders. Who should I report this to?
You should report it to your RA or RAD or Campus Security.
Q: Is there a lost and found department in RVR?
No, RVR does not have a lost and found department.
Q: What is the RVR or NUS emergency number?
During office hours, our contact no. is 65168558. After 7pm, please contact duty Resident Assistant. His/her name and contact can be found at RVR Tower Block glass door panel and RVR counter. The NUS emergency number is 68741616.
Q: What is the penalty for checking out early?

For check out before start of Official Check in date, Acceptance fee is forfeited and student pays till check out date.

For check out within 2 weeks of Official Check in Date, Acceptance fee is forfeited and student pays till check out date plus registration fee plus meal plan (if any).

For check out after 2 weeks of Official check in date, the student is liable for entire semester payment.

Q: I keep losing food items stored in the refrigerator. How can management help?

The management can only send out emails to remind residents not to take what is not theirs. Residents should also label their food items.

UTown

Q: What is room inspection, how long will it take and do I need to clear my belongings?

Prior to your check out, residents are required to return the room back to its original check in state. Therefore the room inspection is to ensure the room is still in good condition and that there are no missing or damaged furniture.

Room inspection will normally take about 10 – 15 minutes per room.

You do not have to clear all your belongings for the inspection.

Q: After checking out, can I leave my belongings in the room and come back for it later?

Anything found after you check out will be removed and disposed of so please ensure you have all your belongings before proceeding with the check out.

Residents may be liable for any additional housekeeping fees incurred.

Q: How do I check out earlier than the official check out?

You can drop an email to your respective Management Office at least 2 weeks before your intended check out date to inform of the early check out.

Q: How do I check out later than the official check out date?

You will need to apply for vacation stay. Applications for the Vacation Stay received after the official application period will be considered as late applications

Late applications will be subjected to a $10.70 administrative fee.

Q: Will I be refunded the balance amount if I check out early?

If you are checking out due to private reasons, e.g. exams have finished or semester has ended, there will be no refund.

If you are checking out due to other reasons (withdrawal of studies from NUS, exchange or internship program, student status change to part-time), please seek further advice with our Finance Department.

Q: How do I check out after office hours?

For after office hours check-out, please notify the respective management Office 1 week prior to your check-out date.

Residents are required to confirm the exact check-out date and the time that they wish to leave the respective residences via email.

Please note that after office hours check-out is only allowed for international students. Residents must provide their flight details as proof that they have to check-out after office hours.

Residents will still be required to complete the proper check-out procedure during office hours (please refer to Q1 for the proper check-out procedure)

The Management Office will inform the on-duty Resident Assistant (RA) of any after office hour check-out on a daily basis.

The on-duty RA will meet up with the residents at his/her room on the confirmed date & time. Please return the following items to the on-duty RA:

  • Room Access Card
  • Mailbox Box Key
  • Mobile Pedestal Key
  • Wardrobe Drawer Key
Q: Am I allowed to check out first and settle my outstanding payment later?

No. Residents are required to proceed to the respective Management Office to settle all outstanding payments before checking out. You may check with the Front Desk officers if you are unsure your exact amount outstanding.

Q: What happens if I have lost my access card or keys?

Please note that the charge for lost access card is as follows:

  • $60.00 for lost of access card. If the lost access card is found and returned to the Management Office within 3 working days, there will be an administrative fee of $20.00. $40.00 will be refunded.
  • $30.00 for lost of residence keys (mailbox/mobile pedestal/wardrobe drawer). This is the admin fee charged for replacement and cost of labor incurred too.

Payment can be made at the respective Management Office. Payment mode accepted is NETs/Credit Card only.

Cash payment is not accepted.

Q: Can I still use my unused meal credits after I check out or can I get a refund for unused meal credits?

No. You are not allowed to tap for meals at the dining halls after check-out. Residents are advised to clear all carried forward meal credits prior to checking out. Do note that for every meal, residents are allowed to tap a maximum of 3 times.

Please note any meal credits carried forward must be cleared within 14days. Any unused credits after that will be forfeited. There will be no re-fund of unused credits.

You can check your meals credits through https://myaces.nus.edu.sg/Prjhml/.

Q: I am not able to use up all the EVS credit by the time I check out. What happens to my unused EVS credits?

There will be no refunds for the unused EVS credits and will be forfeited when you check-out.

Q: What is the check in procedure at Tembusu Residential College/Cinnamon Residential College/College of Alice & Peter Tan/Residential College 4?

For check-in during office hours, please proceed to the check in counter located at the Common Lounge. Do note that during the official check in day, residents will be expected to wait for their turn to check-in. Queue numbers will be given to all waiting residents.

To speed up the check-in procedure, please fill-up complete the check-in form and prepare the following documents before proceeding to the check-in counter:

  • Matriculation Card (for returning students)
  • Student Pass (for returning exchange students)
  • NRIC (for new local students who have yet to matriculate)
  • Passport (for new exchange students who yet to matriculate)
Q: How do I check in after office hours?

You are required to notify the respective Management Office at least 1 week in advance.

You are required to confirm the exact check-in date and the time that they will be arriving to the respective Residential Colleges.

After office hours check-in is only allowed for international students.

The on-duty RA will assist to pass to the resident his/her room access card. Please meet up with the on-duty RA at the appointed time, at the lift lobby on level 1.

Residents will still be required to proceed to the Common Lounge during office hours, to do a proper check-in and receive the remainder set of keys.

Q: My Student’s Pass/Matriculation card application is still processing at the moment. What should I do for the check in process?

Student’s Pass: Please bring along the official letter from ICA (IPA letter) stating that the Pass is still processing.

Matriculation card: You will be able to check in without it, but we would need the matriculation or admission application number for verification purposes.

Q: When do I need to pay for the accommodation fee and meal plan charges and how do I go about paying for my fees?

The payment is due within 2-weeks from your check-in date. You will be required to pay for the full accommodation fee and meal plan charges. The amount due will be stated on the invoices that will be slotted into your mailbox.

Payment can be made at the respective Management Offices/Common Lounge.

Payment mode accepted is NETS/Credit Cards/Cheque/Online portal.

For online payment, please proceed to uhms.nus.edu.sg/student. Payment methods accepted online are Amex/Credit Card/eNETS.

Cash payment is not accepted.

Q: Can I pay my accommodation fee and meal plan charges by installments?

No. Residents are required to settle the accommodation fee and meal plan charges in full within 2 weeks of checking in to your accommodation. You may do a partial payment within the 2 weeks deadline. However all payments must be received in full within 2 weeks of checking in.

Q: Can I have a copy of the Resident’s Handbook to familiarize myself with the Housing Rules at UTown?

An online copy of the Resident’s Handbook is available here and you can refer to it for more information on the rules and regulations for accommodation in UTown.

Q: What are the various facilities available at the Residential Colleges?

For College of Alice & Peter Tan and Residential College 4, we have the following facilities

Kitchenettes

  • In the Residential Colleges, there is one kitchenette within each neighbourhood (at Level 16, 13, 10, 7, 4)
  • Each neighbourhood comprises three floors.
  • Each floor will typically comprise three 6-bedroom apartments and 24 single units.
  • There is a refrigerator, microwave oven, kitchen sink, a stove and a water dispenser (hot/cold) in each kitchen
  • In the Residential Colleges, there is one kitchenette within each neighbourhood (at Level 16,)
  • Each neighbourhood comprises three floors.
  • Each floor will typically comprise three 6-bedroom apartments and 24 single units.
  • There is a refrigerator, microwave oven, kitchen sink, a stove and a water dispenser (hot/cold) in each kitchen

Laundry Rooms

  • In the CAPT Residential College, there are five located Levels 17, 14, 11, 8, 5.
  • It is likely to cost each student $1.00 for a 30 minute washing cycle and $1.00 for a 30 minute drying cycle.
  • The prevalent mode of payment is by coin payment. For students’ convenience, we are exploring the feasibility of a card payment system.
  • In College 4, there are two Laundry Rooms located at Level 17, 14
  • It is likely to cost each student $1.00 for a 30 minute washing cycle and $1.00 for a 30 minute drying cycle.
  • The prevalent mode of payment is by coin payment. For students’ convenience, we are exploring the feasibility of a card payment system.

Study Rooms

  • There two Study Rooms are located on Level 12 and Level 6
  • The study rooms are air-conditioned and is strictly for the residents use only.
  • There are no study rooms available for Residential College 4. As the floors are currently occupied by Yale-NUS College

For Cinnamon Residential College and Tembusu Residential College

Pantry

  • In the Residential Colleges, there is one kitchen within each neighbourhood (at Level 5, 9, 13, 17 & 21).
  • Each neighbourhood comprises four floors.
  • Each floor will typically comprise three 6-bedroom apartments and 18 single units.
  • There is a refrigerator, microwave oven and a stove in each kitchen.
  • In the Residential Colleges, there is one kitchen within each neighbourhood (at Level 5, 9, 13, 17 & 21).
  • Each neighbourhood comprises four floors.
  • Each floor will typically comprise three 6-bedroom apartments and 18 single units.
  • There is a refrigerator, microwave oven and a stove in each kitchen.

Laundry

  • There are two Laundry Rooms in each Residential College. (located on the 9th floor and 17th floor).
  • In addition, there are two drying areas on each floor.
  • It is likely to cost each student $1.00 for a 30 minute washing cycle and $1.00 for a 30 minute drying cycle.
  • The prevalent mode of payment is by coin payment. For students’ convenience, we are exploring the feasibility of a card payment system.
  • There are two Laundry Rooms in each Residential College. (located on the 9th floor and 17th floor).
  • In addition, there are two drying areas on each floor.
  • It is likely to cost each student $1.00 for a 30 minute washing cycle and $1.00 for a 30 minute drying cycle.
  • The prevalent mode of payment is by coin payment. For students’ convenience, we are exploring the feasibility of a card payment system.
Q: Can I cook in my 6 Bedroom Apartment?

Cooking is strictly not allowed in 6 Bedroom Apartments.

Q: Who should I approach pertaining to maintenance issues?

You may proceed to the Management Office to lodge your maintenance issues. You may arrange for an appointment immediately or Management Office will contact you regarding the arranged date and time that the contractor will able to rectify your maintenance issue. Where possible, residents are required to be present during the rectification works. An officer from the Management Office will be present with the contractors during the rectification works. Please note that at times, due to scheduling issues, we may be required to enter your room without your presence. However please be assured we will notify you beforehand and an officer from the Management Office will be there during the rectification works.

For any maintenance issue after office hours, you may contact Office of Estate & Development (OED) maintenance hotline at 65161515.

Q: How do I pay for my air-con charges?

The air-con is charged based on pay-as-you-use. Each resident who checks-in into an air-con room will have an account created for them. This account is known as the EVS account. You will receive a Meter ID and password via your email.

You will be unable to turn on your air-con if you have insufficient credits.

You may top-up your account by the following method

  • Using the meter ID and password, log on to nus-utown.evs.com.sg. You may top-up your credits and check your account balance through this website. Payment mode accepted online is via credit card.
  • Using your meter ID only, top your credits at the kiosk located at the following location. You can only top-up your credits at the kiosk. You will not be able to check your account balance through the kiosk.Payment mode accepted at the kiosk is via NETs.
    Top-Up Kiosk Location
    Cinnamon Residential College Level 1 outside the Management Office.

    Area is only accessible by card access

    College of Alice & Peter Tan Level 1 near Dining Hall

    Area is only accessible by card access

    Residential College 4 Level 1 Drinks Vending Machine Area

    No card access is required

Q: Who do I contact if I have not received my air con ID and password?

Please email to evs_operator@yahoo.com.sg. Include the following: Full name, Student matriculation number and Address: 8 college avenue east #**-** (unit number) Spore 138615. Alternatively, you may contact the vendor at 82999655.

Q: Who can I contact for IT related issues or Internet problems?

Please call NUS IT Care at 65162080 or email them at itcare@nus.edu.sg

Q: Are wireless internet services in the rooms?

No. There are no wireless internet services in the rooms. Wireless signal is only available in the Residential Lounges that are located on every level.

To get internet services in your room, you are required to plug in a Cat 6 LAN cable to the network point provided in your room. Cat 6 cables can be purchased at the NUS Co-op shop. The nearest Co-op shop is located at the Central Library NUS Kent Ridge Campus.

Q: How do I receive a parcel/registered letter?

Please advise the sender of the parcel/registered letter to write your local contact number on the parcel or letter. Once the courier service is here to deliver your item, they will contact you at the given number. You will be required to sign for the parcel/registered letter personally. If you are unable to collect the parcel/registered letter, you are advised to make your own arrangement with the courier service to have the item delivered on another day.

The Management Offices will not receive parcels/registered letter on behalf of residents.

For residents of College Alice & Peter Tan, you may proceed to College Administration office, located at Basement 1 to enquire about your delivered parcels.

Q: What is my official address?

Please refer to the following for the respective addresses:

Tembusu Residential College
26 College Avenue East
#xx-xxx (your unit no.)
Singapore 138597

Cinnamon Residential College
22 College Avenue East
#xx-xxx (your unit no.)
Singapore 138595

College of Alice & Peter Tan
8 College Avenue East
#xx-xx (your unit no.)
Singapore 138615

Residential College 4
6 College Avenue East
#xx-xx (your unit no.)
Singapore 138614

Q: What should I do if I managed to find the access card which I had lost previously?

Return the card found to the Management Office. You can keep the new replacement access card instead.

Q: If I am staying next semester, can I get the same room or apartment?

Due to the changing nature of the student demographic every semester, you may be required to move to a different room in the new semester.

Q: Can I opt out of the meal plan or only subscribe to either breakfast/dinner?

The meal plan is compulsory for all residents who accept a room offer in the Residential Colleges. You will be required to subscribe to both breakfast and dinner.

Q: Can I use breakfast credits for dinner or vice versa and can I collect meals from Cinnamon/Tembusu Dining Hall instead even if I am a resident of CAPT?

You will not be able to use breakfast credits at dinner and RC4/CAPT residents will not be able to collect their meals from Cinnamon/Tembusu Dining Hall, vice versa.

Q: What time are the meals served?

The meals are served at the following times:

Breakfast: 7.00am to 10.30am
Dinner: 5.30pm to 9.30pm

Breakfast & Dinner are served on Mondays to Fridays
Only Breakfast is served on Saturdays
Only Dinner is served on Sundays

Q: What happens if I miss a meal?

If you miss a meal, you may carry forward you meal credits for up to 14 days. Please note that any unused credits after that will be forfeited.

Q: How do I collect my meals and can I bring my friends/family member to eat with me? How does my friends/family member pay for the meals then?

You are required to tap your matriculation card at the card reader at the entrance of the dining hall servery area. Each tap will deduct 1 meal credit. You will then be given a token which you can then exchange for meals at your preferred food station.

You may bring your friends /family members to join you for meals at the Dining Hall. You may use your meal credits to collect a meal for them at the Dining Hall. They need not pay to collect the food.

Please note that you are only allowed a maximum of 3 taps per meal. Your friends/family members may assist you to use up any carried forward meal credits. Note that if you do not have any carried forward meal credits, you will be using up the meal credits for meals on the following day. As such, you are strongly advised to plan out your meal credits carefully before inviting friends/family members to have meals with you.

Q: When is the vacation stay application?

It is from 9th April to 18th April 2013. We would send an email out to you nearer to the date of the application on the details.

Q: What is the check out procedure at UTown Residence?

Please arrange for a room inspection to be conducted at least 3 working days before check out date. Proceed to UTown Residence Management Office to arrange for it during office hours.

Clear all outstanding accommodation fee payments before checking out.

Return all keys and access cards issued to the Management Office during office hours upon checking out.

Q: Can I leave some belongings in the room and come back for it later?

No, belongings left in the room or apartment will be removed after the resident has checked out. All removed belongings will be disposed of.

Q: How do I check out before the official check out date?

Drop an email to UTown Residence Management Office at ohs.utr@nus.edu.sg at least 2 weeks before your intended check out date to inform of the early check out date.

Q: Will I be refunded the balance amount if I check out early?

If you are checking out due to private reasons, e.g. exams have finished or semester has ended, there will be no refund.

If you are checking out due to other reasons (withdrawal of studies from NUS, exchange or internship program, student status change to part-time), please seek further advice with our Finance Department.

Q: How do I check out ?

You will need to apply for vacation stay, if you have not done so, kindly proceed to Seminar Room 1 to apply. Applications for vacation stay after 18 April 2013 is considered late applications, so there will be a $10.70 administrative fee on top of the accommodation fee.

Q: How do I check out after office hours?

You can contact our Duty Student Assistant (SA) at 91385713. This is an after-office-hours hotline for check in/out and lost cards/lockout cases.

Q: Am I able to check out first and clear my outstanding payments later?

No, you have to clear all outstanding payments before you check out. Please proceed to Seminar Room 1 during office hours to look for our Finance Department colleagues and seek further advice from them.

Q: What happens if I have lost my access card or keys?

You will be required to pay $60.00 for loss of access card and $30.00 for loss of residence key. Please be informed that this is the admin fee charged for replacement and cost of labor incurred too.

Q: What is the check in procedure at UTown Residence?

Please bring along your Matriculation card, Passport and Student’s Pass to check in at UTown Residence. You will be given a Check In form to fill in. More details such as the keys and access to your room will be given during the check in process.

Q: I’m checking in during office hours. Who should I contact to get my keys and access cards?

You will need to send an email to inform UTown Residence Management Office at least 1 week in advance from your check in date. You can approach our Management Office during office hours to process your check in.

Q: My Student’s Pass/Matriculation card application is still processing at the moment. What should I do for the check in process?

Student’s Pass: Please bring along the official letter from ICA (IPA letter) stating that the Pass is still in processing.

Matriculation card: It is okay for you not to have the card at the moment for the check in, but we would need the matriculation or admission application number for verification purposes.

Q: How do I check in after office hours?

You will need to send an email to inform UTown Residence Management Office at least 1 week in advance from your check in date. You can contact our Duty Student Assistant (SA) at 91385713 on the check in date, this is an after-office-hours hotline for check in/out and lost cards/lockout cases.

Q: Do I need to pay the entire accommodation fee upon checking in at UTown Residence?

Semester stay: You are given a 2-week grace period from your check in date to pay the entire accommodation fee. You may pay this fee online using your UHMS Student Portal or pay using NETS or credit cards at the Management Office (Seminar Room 1).

Vacation period: You have to pay the entire accommodation fee upon checking in, if you have not done so previously during the application period. Please pay at the Management Office (Seminar Room 1) using NETS or credit cards.

Q: Can I pay my semester accommodation fee by installments?

There is an Installment Payment Plan which allows residents to divide their accommodation fee into maximum 3 periods to pay. The criteria to be eligible to apply for it is that you will need to have an official letter from NUS or your faculty stating the amount of monthly stipend you are receiving if you are on scholarship/bursary.

Q: Can I pay my vacation accommodation fee by installments?

There is an Installment Payment Plan which allows residents to divide their accommodation fee into maximum 3 periods to pay. The criteria to be eligible to apply for it is that you will need to have an official letter from NUS or your faculty stating the amount of monthly stipend you are receiving if you are on scholarship/bursary.

Q: What are the various facilities available at UTown Residence?

There is a Laundry Room is at Level 2 of each tower, Common Lounge at Level 1 and Level 3 of both towers and there is a rooftop garden available for all residents’ usage at Level 8 rooftop. Bicycle Room is available at Level 2 of UTown Residence (located outside main foyer, near FCR). You can access them using the issued UTown Residence access card for your apartment.

Rubbish chutes are available at each floor of the Residence, please throw your rubbish into the rubbish chute.

Do not leave them lying around at the rubbish chute area.

Q: Is cooking allowed in the apartment at UTown Residence?

Single apartment (4-bedroom): Only microwave cooking is allowed.

Married apartment: Induction cooking hot plates are installed in the kitchen, please cook using induction cooking hot plates which are installed in the kitchen or use the microwave oven provided.

Q: Who should I approach pertaining to maintenance issues?

During office hours: please proceed to the Management Office to lodge your maintenance issues in the Maintenance Logbook for both door locks and other miscellaneous issues.

After office hours: please call the 24-hr OED maintenance hotline at 65161515.

Q: Who do I contact If I have not received my air con ID and password?

Please email to evs_operator@yahoo.com.sg. Do include the following: Full name, Student matriculation number and Address: 36 (for North Tower) or 38 (for South Tower) college avenue east #**-*** (unit number) Spore 138600 (for North Tower) or 138601 (for South Tower). Alternatively, you may contact the vendor at 82999655.

Q: Who can I contact for IT related issues or Internet problems?

Please call NUS It Care at 65162080 or email them at itcare@nus.edu.sg.

Q: How do I collect/receive a parcel/mail?

You should be contactable by the courier service. Your presence is required. The management office is not responsible and does not collect parcel/mails on behalf of the residents.

Q: What should I do if I manage to find the access card which I had lost previously?

Return the found card back to Management Office of UTown Residence, and continue using the new replacement access card

Q: Will I get a refund if I manage to find the access card which I had lost previously?

If the lost access card is found and returned to the Management Office within 3 working days, there will be an administrative fee of $20.00. $40.00 will be refunded.

Q: What should I know about guest accommodations?

UTown Residence guest room rate: $128.00 per night

To book a guest room, visit uhms.nus.edu.sg/Conference-Guest-Reg/.

Q: What should I know about vacation stay or semester stay? Will there be a refund for cancellation?

For enquiries, you can send an email to ohs.utr@nus.edu.sg. Got to check with finance staff about the refund enquiry and before checking with finance staff, you would need to ask the student the reason for cancellation.

Q: Can I get the same room or apartment for my next semester?

Students will only know upon check in.

Q: Can the Application fee and $200 Acceptance fees be paid at the Check-in counter?

Payment Counters are for payment of accommodation fees, meal plans and registrations fees. We do not collect the Application fee ($26.75) and $200 advance rental. These are collected by OSA.

Q: What is the deadline for payment?

Residents are advised to pay within 14 days from check in date if they are not on GIRO.

Q: Where do I apply for GIRO?

At the Registrar’s Office. Once students sign up with NUS for GIRO, they will have a debiting account with NUS where fees (tuition or hostel) can be debited from.

Q: Can the hostel fees, meal plans and registration fee be paid by installment?

Yes, if students are on scholarship/bursaries/financial aid/stipend. They are allowed a maximum of 3 installments’ with the last installment before the end of the 3rd month of the semester. Application forms available at the management office and installment arrangement is subjected to the approval of the property manager.

Q: Can student defer payments?

Residents can defer payment if on scholarship/bursaries.

Q: Will the invoices be sent to the residents’ rooms?

No. Residents can request for a copy of the invoice over the counter.

Q: What are the modes of payment for hostel fees, meal plans and registration fee?

Payment modes available:

  • GIRO
  • Scholarship/Bursaries/Financial Aid
  • NETS
  • Credit Cards (Visa, Master, Amex)
  • Local debit cards (Visa, Master, Amex)
  • Cheque/bank draft in SGD, made payable to National University of Singapore
  • Money Order (nearest post office is at Yusof Ishak House)
  • Telegraphic Transfer
  • Online: https://uhms.nus.edu.sg/students
Q: Can I pay by cash?

No cash is accepted at the counter. With the outstanding invoice , you can make cash payments at the Post Office at YIH.

Q: What is the breakdown of the hostel fee?

For RCs: Term Fee, meal plan ($864) and registration fee ($5.35)

For UTR: Term Fee and registration fee ($5.35)

Meal plans follow the same billing and refund frameworks as the hostel fee.

Q: Will my hostel fee be prorated if I check in late?

If you are on the waiting list for accommodation, your hostel fees will be prorated. Otherwise, there will be no prorating of hostel fees.

Q: How do I check out early?

Please check for the details in the Resident’s Handbook at https://uci-nus-edu-sg.cwp-stg.sg/ohs/current-residents/students/ under the Framework for Early Check Out. You are advised to write in to the Management Office to clarify the framework for early check out requests and refund process.

Q: How do we know whether my hostel fees are subsidized?

The hostel fees are tied to the course & tuition fees. If you are paying subsidized tuition fees (receiving MOE tuition fee subsidy), then they will pay subsidized hostel rates. Self funded courses like MBA do not enjoy MOE tuition fee subsidy. Hence, you will have to pay the non subsidized rates. As a rough gauge, most coursework are not subsidized and most research courses are subsidized. Non Grad students will pay the subsidized hostel rates regardless of course or tuition fee type.

Q: How long does it take to rectify maintenance defects?

Depending on gravity of the defects, it may be rectified within the same day or take up to 7 working days.

Q: Who should I report to for lost keys, and is there a penalty?

Please report to the management office. The replacement cost is $60.00 for room key and $30.00 for drawer key.

Q: Why are we not allowed to turn off the fan and light switches in the pantry to save power consumption after installation of motion sensors to switch them on?

As the equipment is rather sensitive, turning the switches on & off often affect the calibration of the sensors which results in the sensors not functioning properly.

UTown

Q: Do I have to take the meal plan?

Yes, the meal plan is regarded as a compulsory part of the integrative activities at all colleges.

Q: Why am I required to purchase a meal plan?

Part of your residential stay is a compulsory meal plan.

Q: Do I have to pay the full amount of the Meal Plan up front?

Yes, you will only be allowed to consume your meals if you pay the full amount.

Q: Am I able to exempt from the meal plan?

Yes, you are required to produce a certified medical certificate proven you are not able to consume certain products which our dining vendor is not able to cater.

Q: Will I be able to enjoy full entitlement of the meal plan if I check in after commencement of semester?

Yes, you will still be able to enjoy full entitlement. But would depend if you have paid for the full semester or pro-rated meal plan.

Q: How does the Meal Plan work?

One day meal plan consist of one meal credit for breakfast and one meal credit for dinner. You may utilize the meal credit during the meal serving time at the dining hall.

Q: When will the meals be served?

Meals will be served six days per week – Monday to Friday (Breakfast and Dinner); Saturday (Breakfast) and Sunday (Dinner).

Q: What are the dining hours of operation in the Residential College Dining Halls?

Breakfast will be served from 7am to 10.30am and dinner will be served from 5.30pm to 9.30pm.

Q: What are the hours of operation for dining facilities during public holidays or other special events?

Dining hall is operation throughout the semesters except during the Chinese New Year Period, which would be advised closer to date.

Q: What are the food stations available?

Breakfast – Muslim, Western, Asian and Non-Halal Vegetarian, Noodle/ Congee/ Dim Sum, Cereal, Grab & Go and self-help counter such as sliced bread, Coffee, Milo and etc. B: Dinner – Muslim, Indian & Halal Vegetarian, Western & Panini, Asian and Non-Halal Vegetarian, Noodle and self-help counter such as Salad, Soup, Coffee, Milo and etc.

Q: Am I able to see the menu of the day for all the food stations?

Yes, menu are also poster at all common lounge notice boards designated as Dining Times, Mobile Application (RC dining @ UTown) and OHS Website.

Q: Am I allowed to get second serving without scanning the card again?

You can only get free flow portion of rice, soup, salads, drinks and fruits. One standard meal serving definitely meet a day dietary requirement.

Q: As I have a Meal Plan, can I use more than one meal credit at a time?

Yes. However, you are only permitted to use a maximum of three meals credits per meal period which credit will be deducted from the total number of meals that have purchased for the semester. E.g. if you consistently consume 3 dinners (3 meal credits) daily from a total of 120 meals credits. You would have finished the meal plan within 30 days.

Q: May I invite families or friend to dining at the dining hall?

Yes, you are allowed to do so, you may use up to three meal credits per meal period.

Q: Can Meal Plan credits be carried over to the next semester?

No, the remaining credits will be forfeited by the end of the semester.

Q: Will my credits be forfeited if I do not consume my meal today?

No, it will be carried forward for 13 days, starting on the day itself. The meal credit will be forfeited on the 14 days. The 14 days will also include non-business days such as weekends and public holidays.

Q: Where can I check my meal plan balance?

You will be able to check your balance online at: https://myaces.nus.edu.sg/Prjhml/

Q: Where can I consume my meal?

The meal plan can be consumed at the dining hall at the college which you are staying in.

Q: Do I always need to eat in my own dining hall?

Yes, students have to stay within their own colleges’ dining hall. (E.g. CAPT-RC4 students are not allowed to go over to Cinnamon-Tembusu dining hall to consume the Meal – No Crossing of Halls)

Q: What do I do if I have medical or dietary restrictions?

Please contact the respective OHS college offices and they will direct you to the correct person in charge who would advise or assist you in your meal plan requirements.

Q: Will there be a vegetarian option in the dining hall?

Yes, Vegetarian options are provided at Asian Station (Non-Halal) during breakfast. During dinner, Indian Station (Halal) and Asian Station (Non-Halal).

Q: What if I am sick or I can’t come to the dining hall at the scheduled meal time?

Students are preferred to consume their meals within standard operating hours as the meal hours are fixed, unless due to medical or hygiene reasons. Students are advised to contact the respective college management offices who will allocate fellow college students to assist in collecting the meals on your behalf. Note: Students assistances will still need to use your student card to tap for the meals.

Q: Can I scan in after the scheduled meal period?

After the stipulated meal hours, meals will not be allowed to be consumed.

Q: Will there be a halal option in the dining hall?

Yes, there will be 2 dedicated stations in the dining hall to prepare halal meals. The kitchen facility would have a halal kitchen and servery with separate dish-washing facility. Mainly the Indian and Malay counters.

Q: Will my meal plan include late night dining?

No, only 2 meals are served, breakfast and dinner.

Q: I don't like the meal plan I've been given, or some of the foods in it. How can I change or substitute it?

This is quite unlikely, as there are various type of cuisines which offer up to 7 options to cater to major needs.

Q: What happens if I run out of credit on my Meal Plan?

Based on the meal credits, students can top-up 6, 12 or 18 meals to their preferences. Students would need to proceed to the respective OHS office to find out about the details.

Q: What should I do if my student card cannot be read?

You will be required to fill up your particulars on a list by Caterer. Follow up 1: Check with OHS college office is your name has been registered in UHMS. Follow up 2: Check with Registrar office to see if your card is faulty.

Q: What should I do if my student card is lost?

Report immediately to OHS (Office of Housing Services) and a fill up a lost card form. Immediately report to Registrar’s office to report lost and have a replacement card done up. Without your student card, you are not able to tap for your meal.

Q: Do I have to pay for a replacement card?

Yes, you are required to pay according to registrar’s office.

Q: How do I voice my concerns?

Each college has a group of dining committee, you may share your ideas or concern with your college committee member. Dining committee meeting is conducted monthly to listen to the concern that the student has had. The committee member will present your suggestions at the meeting. In addition, you may also write in to the dinner vendor or OHS to feedbacks your concern or ideas, your concern will be addressed.

Q: I do not have a Meal Plan. Will I be allowed to consume the meals in the Dining Hall?

No, you are not allowed to consume the meals in the dining hall. Only students residing in the colleges are allowed to, unless you are a guest of the student or college.

Q: Students with physical disability.

Students are to advice on the contact the respective college management office and OHS management offices.

Q: What should I do if I forget to bring out my student card?

You are require to present your student card to tap for your meal consumption.

Q: Who developed the menus?

The dining vendor develops the menus but is reviewed by OHS and the dining committee members from the colleges.

Q: How many days of meals am I entitled to per Semester?

You will be given 102 days of meals for Semester 1 and 108 days of meals for Semester 2.

Q: How can I find out the calories and fat content of the foods served in the dining halls?

Meals are planned along the guide line giving by HPB.

Q: Can I transfer my meal credits to my friends?

There is no way the credits can be transferred among students.

Q: Can I bring my own food into the dining hall if I am not participating in the meal plan?

No, you are not allowed to bring in your own food into the dining hall. The dining hall can only be used by students who are part of the meal plan.

Q: Do you accept cash payment for the meals if I do not have enough credits in my balances?

No, there will strictly be no cash payments. Students can only use meal credits to purchase their meals.

Q: Where are the food caterers from?

MNC Company.

Q: If my class schedule conflicts with the regular dining hours, can I request for take away?

Take away is not recommended due to the climate of Singapore. Caterer will not be responsible for any food spoilage or medical concerns in such instances.

Q: Will the food be recycled if there are left overs?

No, all left overs would be thrown away.

Q: Who should I consult if I want I hold any events in the Dining Hall?

Events must be firstly approved by the respective college offices, whom will contact the Dining managers in charge of the respective dining halls for final approval.

Q: Can I use external food caterers instead of in-house food caterers if I were to plan an event?

Yes. For such events, college management must seek OHS approval. Cleanliness and maintenance of the dining hall would be the full responsibility of the event organiser. OHS will bill the respective organiser for any damages or any cleaning services required after such events.

Q: Am I allowed to borrow the facilities in the Dining Hall (E.g.: AV Systems)?

No, students will not be allowed to access the AV systems.

Q: Am I allowed to bring the food up to my own room to eat?

Students are strictly not allowed to bring up any food and crockery outside the dining halls. If you need to pack the food to your room, you are required to have your own packing materials.

Q: Is there internet access in the Dining Hall?

Yes

Q: Are there times when I cannot use my Meal Plan?

Yes, there will be no-meal period where majority of the students will not be in the campus. For instance, Chinese New Year Day 1.

Q: Are there any special periods where the Meal Plan will be affected?

Yes, breakfast will only be served during CNY Eve and dinner will only be served during CNY Day Two.

Q: How do I contact Office of Housing Services?

If you wish to contact Office of Housing Services, please send an e-mail to ohs@nus.edu.sg. We will be happy to answer your questions and welcome your comments.

Q: What are the Meal Plan prices?

Meal Plan will cost $8 (incl. GST) per day for 2 meals.

Q: Are there any financial subsidy for Meal Plan?

USP- http://www.usp.nus.edu.sg/aboutusp/financial_aid.html

Q: What if I move out of residence or leave school before the end of the year?

There would be no refunds for meal plans.

Q: Are the dining halls air-conditioned?

Yes, the halls are air-conditioned, but only on special occasions designated by the respective colleges.

Q: Is smoking allowed in the Dining Hall?

Smoking is prohibited within the campus.

Q: What advantages are there to eating on campus?

On campus dining and socializing has numerous educational and social benefits, including contributing to graduation rates, assisting in better transitions, making new friends, and providing convenient options, i.e., without the need to carry cash.

Q: How is each meal priced ($8 per day)?

Confidential

Q: Am I allowed to do up advertisements or decorations in the dining halls?

Students are strictly not allowed to do up any advertisements or decorations in the dining halls at all times unless is exhibit purpose with support from the college.

Q: If I live in a residential college, why am I required to have a meal plan?

With a meal plan, students save a great amount of time, since they do not have to travel far nor spend time on food preparation and cleanup.

Q: Will there be brunch option available?

No, if only there is a demand for such service.

Q: What time can I consume during the Ramadan period?

5.00 am

Q: How can I pay for my Meal Plan?

It is paid when you are checking in to the college.

Q: Is the pricing of the Meal Plan program in NUS more costly than other universities?

As the menus and meals are specially prepared for our own students, we pay special attention to quality, quantity and pricing of the meals. According to a brief research, most of the renowned universities have meal plan which costs about $2000-$5000 per Semester.

Q: Why is there no Lunch included in the Meal Plan?

Students are usually in class and out of UTown during this period.

Q: Are there supper meals available in the Dining Hall if I am hungry late in the night?

No, suppers are not provided.

Q: Will I be able to check my list of forfeited meals in details (based on dates)?

No, the system does not allow forfeited meals to be listed out based on dates. However, you are allowed to know how many meals you have forfeited in total.

Q: Can I consume more than three meals per meal zone?

No, you will not be able to do as the dining system limits transaction to 3 taps per meal session.

Q: Do I have to clear the trays myself after my meal consumption?

Yes, standard practice for the University as a whole, requires students to clear your own trays after each meal.

Q: Am I allowed to bring in my own food into the dining hall to consume together with the food served according to the Meal Plan?

Preferably not. However, if you want to consume, you may do so. But please ensure that the tables are clean after consumption.

Q: Who do I contact if my meal balances are not accurate?

You may email to OHS at respective OHS office.

Q: What do I do if I find foreign objects in my food?

Please inform the dining vendor immediately.

Q: Can alcohol be consumed in the dining hall?

No, except for college events

Q: Who do I report to if other students bring crockeries out of the dining hall?

The respective OHS college management or the dining vendor.

Q: I am one of the residences residing in one of the traditional halls. Am I allowed to purchase the Meal Plan?

No

Q: How will the charges be like if I decide to hold a function in the Dining Hall?

Holding of functions initiated by the colleges is free. You can check with OHS college management on the charges for such usage which is subjected to approval from OHS.

Q: As a student of Cinnamon/Tembusu, am I allowed to hold functions at CAPT/RC4 dining hall?

No

Q: Will different menus be served in different colleges?

Same menus would be served at the 2 dining halls in UTown.

Q: Will the quality of food be compromised if they are cooked in large quantity?

No, we will ensure that the standard of food will not be compromised. Batch cooking is done.

Q: How do the suppliers ensure that the ingredients will not be contaminated during the delivery process?

The dining vendor has HACCP practices in place.

Q: Will the Halal crockeries be contaminated by non-Halal crockeries?

No. There are separate soiled dish area and dish washing area for Halal and non-Halal crockeries.

Q: How many students can the Dining Halls accommodate?

CAPT/RC4 dining hall can accommodate up to 425 students in the dining hall and 72 students at the alfresco. Cinnamon/Tembusu can accommodate up to 450 students in the dining hall.

Q: Is the dining hall a free sitting area?

Yes, the students are allowed to sit anywhere within the same dining hall. This will foster bonds amongst the students.

Q: Why are the meal plans in UTown dining halls are more expensive than traditional halls?

Meal plans in UTown dining halls are more expensive because there are more food counters and varieties as compared to traditional halls. There are also monthly special events such as theme nights, festival celebration. In terms of plate ware, porcelain crockeries and stainless steel cutleries are used unlike traditional halls which uses melamine plate ware.

Q: Why does a Meal Plan starts with a dinner and ends with a breakfast?

The Meal Plan starts with a dinner as most students check in during the day. In order to even out the number of meals, the last day will end with a breakfast.

Q: If I check out before the end of the semester, can my friend consume meal with the leftover credits?

No. once you have checked out, your meal plan will be terminated.

Q: Are there any measures to deter students from misusing lost cards?

No, but if students have been found to have using such a card. Students would be referred to the respective college management for disciplinary action.

Q: Will I be compensated with the misused credits if I did not report my lost card within three days?

No

Q: Will picture of student be displayed on the monitor when tap for the meal?

No

Q: What disciplinary actions will be taken against students who are caught misusing cards?

OHS will not be able to comment on this, disciplinary actions will be followed up by the college management and Office of Campus Security.