YOUR STAY WITH US

We are excited to WELCOME you to our student hostels at University Town (UTown)! As a student hostel, we strive to provide a comfortable and safe living environment for our guests during their short stay with us in a hostel setting. To know more about UTown, please click here: https://uci.nus.edu.sg/ceu/accommodation/utown/

Check-in and Check-out:
We kindly request that you check your welcome email or with your conference organiser on the check-in time and location and with whom to meet when you arrive at UTown.  General guideline for check-in and check-out:

  • Please be prepared to present a valid form of identification, such as a passport or driver’s license, during check-in as well as your email confirmation.
  • The standard check-in time is after 2pm and check-out before 12pm.
  • During check-out, please check if you have packed all your personal belongings and drop off your keys at the front desk during office hours or at the drop box located outside the management office after office hours.
  • Any loss of key cards may result in a replacement fee of $25.

Using your Key Card:

Lift Lobby Door Access
Tap the card at the card reader. Green light indicates access is granted. Push or pull glass door.

Access to Lift Levels
Tap the card at the card reader, a “beep” sound indicates access is granted. Select your room level.

Room Door Access

  • To unlock the door, tap card on the black color card reader on the door. Green light indicates access is granted.
  • To lock the door, tap card on the black color card reader on the door. Red light indicates door is locked.

Services and Amenities: 

  • Our student hostels offer a variety of amenities, including a bath towel, basic toiletries, shared bathroom facilities and free Wi-Fi. For guests staying more than a week, there will be weekly housekeeping services which includes basic room cleaning and change of linen.
  • We are also providing you with a reusable water bottle that you can refill water at the water points located within the hostels.
  • Your free Wi-fi access log-in information will be provided in your welcome email.
  • Additionally, please note that our hostels have a strict no-smoking and no alcohol policy.
  • During your stay, if you face any technical issues with your apartment, you may contact the Maintenance hotline directly at 6516 1515 for any technical issues.
  • For general enquiries during your stay, you may contact your event organiser or drop us an email at ceu@nus.edu.sg

DIRECTIONS & MAP

Discover and explore our Kent Ridge Campus on your own. Our campus is well-linked by the efficient NUS Internal Shuttle Bus Service (ISBS). You have the freedom to visit various parts of our campus, such as our faculties and Museums, without having to stick to a guided itinerary, using the bus services D1, D2, E, BTC. 

Enjoy local and international delicacies at our food courts & dining areas. Click here for more information.

Time is not on your side? Take a virtual tour here!

Housing Rules and Regulations

The comprehensive housing rules and regulations can be found here. Please refer to the following key rules and regulations for ease of reference: 

  • All guests and residents are to observe the quiet hours (from 11pm-7am) at UTown.
  • Facilities and Spaces not allocated or reserved for your group are out of bounds (e.g. common lounge, seminar rooms, mph, auditorium etc). In other words, your reservation only includes room, shared bathroom facilities and common areas.
  • Ensure that there are no activities held anywhere in UTown from 11pm-7am. All activities are to end by 11pm.
  • Smoking and the consumption of alcohol drinks are strictly prohibited in UTown and within NUS Kent Ridge Campus.
  • All guests and residents are responsible for the conduct of their visitors (visitors shall in all instances include family, friends or relatives) who must also respect and comply with all rules/regulations while in or about the UTown. Any breach by any such visitors shall be deemed to be a breach by the host.
  • All visitors must leave the UTown by 11pm and it is strictly prohibited from staying overnight.
  • NUS Hostel rooms and bathroom/toilets are strictly gender specific. All guests and residents must leave the room door open whenever there is an opposite gender in their room.
  • All guests and residents shall not loiter around the corridors, kitchens, and other open areas after 11pm.
  • All guests and residents are required to lock their room/apartment door, main lobby door/gate and fire exit doors whenever they enter or leave the building.
  • All guests and residents are required to report any loss of items / appliances / linens in the room. (e.g. roller blind, chair, etc.) to the management office.
  • All guests and residents are not allowed to use appliances, cooking utensils and food items in the pantry / kitchenette that do not belong to them.

SAFETY & SECURITY

FIRE EMERGENCY PLAN

1) Signal for Fire Alarm
The fire alarm will be activated in the event of a fire breakout and a complete evacuation will commence.

2) Actions to be Taken
Stay calm. Quickly walk down the staircase by the nearest exit and proceed to the Assembly Area.

  • Normal weather – Assemble at Town Green
  • Wet weather – Assemble outside Auditorium at Stephen Riady Centre, level 1

Do not use the lifts. If you see or know of any resident(s) with disability that needs your assistance, help them to the staircase landing and inform your organizer/staff about it.

Upon reaching the Assembly Area, mark your attendance with the Resident Assistant/Staff present. Do not re-enter the building unless instructed by the Singapore Civil Defence Force (SCDF) officer.

3) Return Back to Building
Once the instruction is given to return to your building, proceed back in a calm and orderly manner.

FOR ASSISTANCE
Should you require further assistance during your stay, please approach our front desk for housing matters. For conference matters, please contact your program organiser.

Front Desk operating hours:
Monday to Thursday: 8.30am to 6.00pm
Friday: 8.30am to 5.30pm
Saturday, Sunday and Public Holiday: Closed

After Office Hours:
Maintenance: 6516 1515
Campus Security: 6874 1616

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